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Esteemed Contributor
corita
Posts: 7,345
Registered: ‎08-20-2012

Where is my order???

‎11-11-2018 02:48 PM

   Mods...someone....

         I ordered Lock and Lock Christmas bags/bowls item #K47521 on October 21, 2018.  As of today - November 11, 2018, I have not received my order!!! I kept thinking...it is coming.... 

        When I check my order, there is a tracking # , shipped  on October 23rd!  After that there is no information????

        I called Customer Service today and they are not available???  Q phone person was very nice, but could not help me at this time!!

       Please someone get back in touch with me.  Am I getting the order or not??? Refund or replacement???

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,960
Registered: ‎06-14-2015

Re: Where is my order???

‎11-11-2018 03:10 PM

@corita

I apologize that you have not received your lock & lock bowls. It seems the bowls were scanned 10/24 in Phoenix AZ with no further movement. I have issued you a no cost replacement set and you should have these 11/14.

Beth QVC

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Esteemed Contributor
corita
Posts: 7,345
Registered: ‎08-20-2012

Re: Where is my order???

‎11-11-2018 03:19 PM

       @Beth-QVC

     

       Thank you so much!!!  Appreciate your help....

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Valued Contributor
89135
Posts: 680
Registered: ‎11-06-2017

Re: Where is my order???

‎11-13-2018 11:09 AM

I did an Advance Order on Leonettis Holiday Stromboli on Sept 22 to be shipped 11/5..Still havent received word that it has even been shipped and today is the 13th and cant really get a good answer from anyone..WHERE IS MY ORDER?

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,682
Registered: ‎06-14-2015

Re: Where is my order???

‎11-13-2018 12:25 PM

@89135 wrote:

I did an Advance Order on Leonettis Holiday Stromboli on Sept 22 to be shipped 11/5..Still havent received word that it has even been shipped and today is the 13th and cant really get a good answer from anyone..WHERE IS MY ORDER?

@89135   I will research the order and do my best to get you some kind of update.   I will email you what I find out.

 

My apologies for the delay!!

Susan Q-Social

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Valued Contributor
89135
Posts: 680
Registered: ‎11-06-2017

Re: Where is my order???

‎11-14-2018 01:52 PM

Hi Susan...just an FYI...I sent you an email 8am my time (NV) 11/14

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Valued Contributor
89135
Posts: 680
Registered: ‎11-06-2017

Re: Where is my order???

‎11-15-2018 10:30 AM

Still looking for my order or some kind of communication on where/when this will be shipped..Made an Advance Order on Sept 22 for 11/5 delivery (still havent received) for Leonettis Holiday Stromboli...Someone really needs to call Leonettis and find out what is going on...this is getting ridiculous and bad on QVC's part for not following up and getting an answer

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Valued Contributor
89135
Posts: 680
Registered: ‎11-06-2017

Re: Where is my order???

‎11-17-2018 10:19 AM

Does the delay in shipment have to do with the salmonella turkey recall? Customers really need to know and QVC needs to get to the bottom of this and let us all know

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