Customer Care

[Love Linea]

Hi, I ordered Linea Blue Bayou kimono jacket on June 15.  It was shipped from Ontario, California and I live in California.  On June 19 tracking shows packaged transferred to post office in Livermore.  I talked to them and they said they do not have it and to contact the seller.  I e-mailed you and was told to wait until June 29.  Today is June 30 and my package is nowhere.

 Pat 

[Krimpette]

I feel your pain. I had an HSN order and an Amazon order, both placed around the same time as your order, both coming from California.  They both finally arrived yesterday, 6/29, at 9:30 PM.  All UPS'S fault, in these cases.

[Kachina624]

@Love Linea   Contact the mods by email at QVCSocialTeam@qvc.com including your order number and tell them whether you want a refund or replacement, if available.

[Love Linea]

Hi,  I sent the QVC social team a message, but where do I check to see my question and where do I find my answer?  Thanks, Pat 

[tends2dogs]

You contact them through an email and they answer you by an email.  I have always had quick resolution from them when doing it this way.

[Barbara-QVC]

Hi @Love Linea 

I had answered you on the other thread.

Barb

Customer Care

[Love Linea]

Barbara, what other thread.

[Barbara-QVC]

@Love Linea 

This is the other thread you had posted on....

https://community.qvc.com/t5/Customer-Care/QVC-Social-Team-please-help/td-p/5926323

Barb