Customer Care

[Southern Classy]

I have been trying for "days" to check on my advanced food orders and it continues to say unavailable for access.  I am trying to check on my Christmas advanced food orders to keep myself organzied and I cannot.  Frustrated.

[millieshops]

I don't maintain a waitlist but my AD list works as well as orders and EZPay.

On my laptop 

[Kachina624]

@Southern Classy    I don't think any of us are in a position to answer your question.  Try contacting the mods at qvcsocialteam@qvc.com and see if they can help.

[Mom2Dogs]

I was on a wait list for WEN, I was looking at my orders and was surprised to see it was CANELLED, and not by me!

[Etoile308]

Waitlist is not guaranteed. It's more a "hope they can get more than the vendor allotted at that price" list. Sometimes they can, other times they can't. I think it depends on each vendor.

[Kachina624]

I've had several food orders cancelled recently.

[77yangya]

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@Mom2Dogs wrote:

I was on a wait list for WEN, I was looking at my orders and was surprised to see it was CANELLED, and not by me!

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That's because after 45 days they cancel the order. 

Excuse me, Mom2Dogs.....

QVC, may I suggest what another merchant does.....instead of waitlist, just say, out of stock, will post when back in stock.  Please don't dangle the carrot in front of the horse.  The items I have been waiting for I was told by the vendor, that you have it in your warehouses.  The vendor promised it Sept. 1st.  It is now Oct 11th.  He said it's a problem of logistics.  Please, either sell it or just say out of stock until further notice.

Okay, Mom2Dogs....sorry that I spoke to a third pary on your post. XO

[77yangya]

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@Etoile308 wrote:

Waitlist is not guaranteed. It's more a "hope they can get more than the vendor allotted at that price" list. Sometimes they can, other times they can't. I think it depends on each vendor.

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But when asked, the vendor said that the ball is in the Q's court...???  Whom do you believe?

[DJs mom]

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@Southern Classy wrote:

I have been trying for "days" to check on my advanced food orders and it continues to say unavailable for access.  I am trying to check on my Christmas advanced food orders to keep myself organzied and I cannot.  Frustrated.

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@Southern Classy I too was trying to check my advanced food holiday orders and up until about an hour ago I was unable to, there was an error message. Someone contacted the Mods and was told there was a technical issue. It seems to be fixed now. If you haven't try checking your advanced orders again.

[Glamma2020]

Mine hasn't worked in 2-3 weeks now. Customer service was of no help at all. I'd also like to check my Christmas food orders.