Re: Wait Time to Speak to An Agent Ridiculous

Irisestill · ‎05-22-2011

Online chat recommended I call the toll free number

Pecky · ‎03-10-2010

I always email the social team or fb chat and have gotten very fast responses.

Carmie · ‎10-25-2010

Stop complaining and be thankful you're not a CS agent. Imagine how many angry and dissatisfied customers they have to deal with daily.

There is always calls in queue and as soon as they answer, they get the same old,same old..." I had to wait ---- minutes on hold!"

If they wanna take a required break or go for lunch...not now, they have to wait. There are too many calls in queue.

As soon as a company gets a person trained to do the job, they work a short while and quit. It's difficult to deal with the public. The turnover for CS jobs are great.

Have a little sympathy. The next time you have to wait, be nice and thank the rep for their help and tell them you appreciate them.

They deserve it.

OutOfTheBlue · ‎03-09-2010

@Kachina624

I am wildly impressed Kachina you ever got a CS person at Amazon!

I've been a prime member for 19 years, and the ONE time I had to call them; it was a NIGHTMARE.

The AMZ customer service has to be the worst on this planet.

Good for you! 48 minutes to wait for AMZ is probably the quickest wait time I have heard of.

As far as Q customer service; (addressing the OP),

I still find Q better than most of the big companies out there.

Laura14 · ‎06-09-2014

As a person who has worked with the public for over 30 years and still does, read @Carmie 's post several times.

We are still human beings when we clock in for the day and those of us who actually stick a career like this out really want to solve your issue and help the next person and get through our day same as you.

There is a reason AI is taking over our jobs and it's because the public thinks they are screaming at a computer anyway, so you get what you give. When I worked in an email and call system, I took over 70% of the phone calls because the other girls refused. You really will get a faster reply via email or online chat than by phone. Use it.

If you decide to call and you are calm and polite, please help us out by being prepared with your information and don't pepper it with venting all over us with all the sins of your world. It's not productive and when you want someone to help you, they will a lot faster if you're nice.

I will add the following things are not our fault and we have no ability to give you an answer on the following topics:

Why the business is run the way it is

* please call, write, or tweet the CEO and board of directors/Owners/Stockholders

Why the rules are the rules and why we don't have your name on any list that says they do not apply to you

* please see same people listed above or ask for a manager who can repeat everything I just said to you, in case you need to hear it twice

How we can possibly treat you like this as a customer

* when promoted to one of the positions listed above, I will call you back with that response

Pecky · ‎03-10-2010

One of my jobs was working for an insurance company as a customer service rep and it was brutal!! You can see the calls in the queue, you have management yelling at you that you are on a call too long even though every situation is different and some takes more time. If you have to use the ladies room you have to punch out and IF you are gone longer than management thinks they will come looking for you. It is a very stressful job that thank God I only did for two years before finding my best job with a different company.

Kachina624 · ‎03-10-2010

@OutOfTheBlue wrote:
@Kachina624
I am wildly impressed Kachina you ever got a CS person at Amazon!
I've been a prime member for 19 years, and the ONE time I had to call them; it was a NIGHTMARE.
The AMZ customer service has to be the worst on this planet.
Good for you! 48 minutes to wait for AMZ is probably the quickest wait time I have heard of.
As far as Q customer service; (addressing the OP),
I still find Q better than most of the big companies out there.

@OutOfTheBlue. Actually I gave up after 48 min and called first thing the next morning. I'm sure evenings are their busiest time.

New Mexico☀️Land Of Enchantment

gr8cape · ‎08-20-2025

I have experienced the same thing for the last two months. In the past, customer service was excellent and someone was always available to take my call. I was checking on a return that had not been credited and I sat on hold for 74 minutes! I asked the rep if they are overwhelmed and she didn't really answer. She did credit back my order amount and was very nice. Probably not going to order as much from QVC becasue if I have an issue I don't have time to sit on hold for hours. I also opted for the call back several times and was never called back. Something has definetely changed.

elated · ‎06-09-2010

@gr8cape wrote:
I have experienced the same thing for the last two months. In the past, customer service was excellent and someone was always available to take my call. I was checking on a return that had not been credited and I sat on hold for 74 minutes! I asked the rep if they are overwhelmed and she didn't really answer. She did credit back my order amount and was very nice. Probably not going to order as much from QVC becasue if I have an issue I don't have time to sit on hold for hours. I also opted for the call back several times and was never called back. Something has definetely changed.

@gr8cape Next time email QVCsocialteam@ qvc.com..They will help you fairly quickly. Just give them your order#, item, tracking information (if you have it) and how you want your refund i.e. back to original payment or credit in your account. I wouldn't be as patient as you. Hope this helps.

THEY CallMe Mr Wilkes · ‎06-29-2016

I imagine that being a customer service representative at QVC is quite challenging.

I've read many agents say that turn over is quite high (most positions are work from home), remote training is minimal and many resign due to customer rudeness (to say the least.)

There are also, reportedly, "upsale" quotas and demerits given for not achieving those goals, resulting in terminations.

It doesn't seem like a pleasant environment at all.