Customer Care

[AmberW1]

I placed an order for 3 bars of soap. 1/26/24. It said shipped 1/29/24. It’s been almost two weeks and I haven’t heard anything. I go and look at my orders and on 2/16 is said my package has an exception and also said Voided Information Received. I tracked it at UPS website and it said that the shipment was cancelled. I never got an email stating it was cancelled or an offer of refund. What do I need to do in this situation?

[Kachina624]

@AmberW1.  Contact the social team at qvcsocialteam@qvc.com  and include your order #.

[Susan-QVC]

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@AmberW1 wrote:
I placed an order for 3 bars of soap. 1/26/24. It said shipped 1/29/24. It’s been almost two weeks and I haven’t heard anything. I go and look at my orders and on 2/16 is said my package has an exception and also said Voided Information Received. I tracked it at UPS website and it said that the shipment was cancelled. I never got an email stating it was cancelled or an offer of refund. What do I need to do in this situation?

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@AmberW1 I'm sorry that happened, if you have not already emailed please email us at QVCSocialTeam@qvc.com and provide the order info, we will be happy to assist. 

Susan