Customer Care

[Skyegirl21]

Hello,

We were promised via email to receive the correct shoe laces over a month ago-  

I would like to wear these... When are they coming?

Thank you. 

[Kinski-QVC]

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@Skyegirl21 wrote:

Hello,

We were promised via email to receive the correct shoe laces over a month ago-  

I would like to wear these... When are they coming?

Thank you. 

---

Hi @Skyegirl21, I'm sorry for the delay in receivng your shoe laces. Please email us at QVCSocialTeam@qvc.com your order information. I'm happy to take a look. 

Kinski, Customer Care

[Skyegirl21]

Will do, thank you Kinski.

[6kids]

I also received an email saying that I would receive longer laces for the Vionic sneakers that I ordered. I have not received them either. Any help would be appreciated. Thank you!

[Kim-QVC]

Hi @6kids & @Skyegirl21 - I was able to check on both of the orders and they are noted that the laces will be shipped from the vendor by 3/31/18. I apologize they were not included with original order. ~Kim

[6kids]

Thanks for your help! 😊

[Skyegirl21]

I just got a note the new shoelaces are coming by 3/31. Takes 3 months to fix a poor QC issuefor an $80 sneaker?   Very disappointing and this experience will effect my future purchases.