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Super Contributor
crazy4bears
Posts: 279
Registered: ‎03-10-2010

Vendor relations

‎10-05-2023 07:07 PM

Some one there at the Q needs to reach out to David's Cookies to find out what is going on with them and their shipping. 

This is the 2nd time I have received the cookie dough, thawed, warm, and stuck together. No dry ice in the styrofoam container either. Got email that the shipment was delayed. 

They need to use a different carrier. Fedex instead of UPS.

Had to throw it all away. I did contact the Q and have been refunded but I'd rather have had the cookies in the condition that they say when presenting that they will bad cookies.jpgarrive in. 

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: Vendor relations

[ Edited ]

‎10-05-2023 07:10 PM - edited ‎10-05-2023 07:12 PM

@crazy4bears I am very sorry that happened but I am glad that Customer Service was able to handle the refund for you. I also see that she shared your feedback with our team that works with David's Cookies regarding the shipping.

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Honored Contributor
fthunt
Posts: 8,061
Registered: ‎12-24-2010

Re: Vendor relations

‎10-05-2023 08:03 PM

Same happened to me last year - one of those fancy French things.  A soaked wet ball of dripping dough.  

 

Got the thing from Europe but couldn't pack correctly to cross 3 states.

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Super Contributor
crazy4bears
Posts: 279
Registered: ‎03-10-2010

Re: Vendor relations

‎10-05-2023 09:13 PM

I do hope that David's Cookies will see that there is a problem with their way of shipping.

Thank You.

 

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