Customer Care

[rockygems123]

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@Kachina624 wrote:

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@rockygems123 wrote:

@Kitty Galore 

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

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@rockygems123.  I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

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@Kachina624 

I agree and a sale is a sale.  Make $ you knuckleheads instead of turning away customers.

OP said she gave up and walked away.  Think of the numbers that did that today myself included.

[simplyfriends]

@Kitty Galore   Same here. I've tried several times today.
I returned a package that was sent to me by mistake and want to confirm they received it. Anyone missing a Jeanie Garth jean jacket??  The item they were supposed to send never arrived but they continue to take the easy pays. I'm trying to clear it up after the CS rep 3 weeks ago told me the easy pays would stop since I never received my order. 

[PhilaLady1]

I had problems trying to order, too.  Couldn't enter the coupon code in the field where you are supposed to put it.  Also the items recently on air would not display.  I decided to not call customer service and I simply did not order anything.  I am thinking, why should I beg QVC to take my money. 

[rockygems123]

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@Kachina624 wrote:

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@rockygems123 wrote:

@Kitty Galore 

I just tried to use the Mary Beth LIKEFAMILY10 to receive $10 but it wouldn't allow me to enter the promo code.

Most iikely because the item I'd like to buy is a Prime Time Special, whatever that is, never saw that.

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@rockygems123.  I don't know why they put everything on some type of special pricing then send promotional codes that won't work with them.

Counter productive waste of time and certainly not an incentive.

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@Kachina624 

They came up with another plan and it's Free Ship until midnight tonight.

The item I wanted actually worked out with free shipping, order went through.  At least it says it did.  Ha.

[Peppertime]

I'm still confused how the tsv sold out if there was a problem with ordering? How did those customers get through??

[Mz iMac]

@Peppertime  Probably through phone.  The # is always on tv underneath the item # info.

I always use the phone to order, never on hold & always get a human in under 60 seconds. 

[Kachina624]

@simplyfriends.  Send an email to the mods, they'll fix it. Include your order#.

Qvcsocialteam@qvc.com