@BrandiDavis wrote:
Does anyone know what this means?? I just want/need my refunds. USPS cannot do anything for me bc it says delivered to agent i called yesterday to QVC, but no luck. She said she sees the post ofc has the items, but that's it. Tia Brandi
@BrandiDavis - This means your return package has been picked up by QVC's returns delivery agent, Newgistics, and is in transit back to QVC. Unfortunately, the whole process often takes about two weeks because returns service is the absolute slowest shipping method possible.
However, within 24-48 hours of "the agent" picking up your return, you can usually start getting some progress details by entering your tracking number on this site: http://www.tracking.smartlabel.com/ You won't be able to get an estimated delivery date or anything, but at least you'll be able to see that your package is moving between now and the time QVC decides to process it.
You can also go into your Order Status page on qvc.com, view the details for the specific returned item order, and get minimal tracking updates from QVC (which are supposedly fed in from Newgistics), but in my experience, this method sometimes only shows the day the USPS was "in possession of" the package and the date it is delivered to QVC.
Good luck!