Customer Care

[Katiesmom]

I have returns from weeks ago that have not processed. I used the return label to return. Are these USPS? When I try to track items from a month ago, it comes up on USPS with "no status available".

How can I track these returns? Thanks!

4/28 order - Joan Rivers pants

5/4 order - D&C linen pants - returned both

5/9 order - Lisa Rinna batwing top

5/16 order - SG denim ankle jeans

All of these should be store credits.

[PinkyPetunia]

Have you tried calling Customer Service?   Don't know what you mean by store credit.

[Susan-QVC]

---

@Katiesmom wrote:

I have returns from weeks ago that have not processed. I used the return label to return. Are these USPS? When I try to track items from a month ago, it comes up on USPS with "no status available".

How can I track these returns? Thanks!

4/28 order - Joan Rivers pants

5/4 order - D&C linen pants - returned both

5/9 order - Lisa Rinna batwing top

5/16 order - SG denim ankle jeans

All of these should be store credits.

---

@Katiesmom    I'll take a look at the orders and let you know by email. If I understand correctly as a refund you are asking for member credits right? 

[Katiesmom]

Thank you - yes, I always check off "merchandise credit" which gives me a credit in my QVC account for future purchases, rather than a cash return. Thanks very much for your help.

[Susan-QVC]

@Katiesmom   I have issued the refunds as member credits as requested, my apologies for the delay.  The Denim & Co order credits may not show for 1-3 days, I'll check on it tomorrow for you.   Lisa Rinna order was refunded and is showing. 

Susan Q-Social

Good Morning @Katiesmom.   

The Denim & Co credits have been posted and available now.  

Have a great day, 

Susan Q-Social

[Katiesmom · Accepted solution]

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

[dooBdoo]

---

@Katiesmom wrote:

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

---

            Just adding a notification for @Susan-QVC so she'll see this more easily.    I suspect the QVC Social Team is even busier than usual with all the changes, and so many ordering/shipping problems.    They are busy bees!   I don't know how the moderators keep up with so much, but they do and they're always here for us.

[Susan-QVC]

---

@Katiesmom wrote:

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

---

@Katiesmom  Unfortunately I cannot say why, it's not showing received yet. I will keep an eye on the order for you.  

Susan 

[Katiesmom]

---

@dooBdoo wrote:

---

@Katiesmom wrote:

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

---

            Just adding a notification for @Susan-QVC so she'll see this more easily.    I suspect the QVC Social Team is even busier than usual with all the changes, and so many ordering/shipping problems.    They are busy bees!   I don't know how the moderators keep up with so much, but they do and they're always here for us.

---

THANK YOU so much!

[Katiesmom]

---

@Susan-QVC wrote:

---

@Katiesmom wrote:

Thank you so much!

The white Joan Rivers pants were returned before both of these. Any reason why the return is taking so long on that one?

Appreciate your help!

---

@Katiesmom  Unfortunately I cannot say why, it's not showing received yet. I will keep an eye on the order for you.  

Susan 

---

Appreciate it - thank you!