Customer Care

[Teddixat]

I re eu ex a package today thinking it was an item I have been waiting for and supposedly out for delivery. When I opened the pa lane it wasn’t my item but an item not even ordered by me and the invoice inside was addressed to done one in the state of Washington. I called CS and they told me to fill out what happened on the comments and debt it back. In the meantime I looked at the order status of my item and the post office says it was delivered. I had to call CS again abd tell them what happened. They claim that they show my item delayed and won’t be delivered until the 25th. What a mess. I am so disgusted

[Kachina624]

I've had this happen several times over the years.  I figure when they send out millions of parcels, they're bound to make a few mistakes.  I didn't get hysterical about it, I just sent it back.  Incompetence?  Think of all the packages THAT DO get delivered.

[new nickname 4]

Oh gosh, I hope it wasn't my order placed on Nov 7th, that is still "in process".  Lol.  QVC has a mess on their hands and it doesn't seem to be getting better.

[manny2]

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@Kachina624 wrote:

I've had this happen several times over the years.  I figure when they send out millions of parcels, they're bound to make a few mistakes.  I didn't get hysterical about it, I just sent it back.  Incompetence?  Think of all the packages THAT DO get delivered.

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She isn't thinking about all the packages that got delivered, she is concerned with the package that wasn't her package.

[Kachina624]

@manny2.  Really???

[Tinkerbell3]

Your post is difficult to read!

Yes, this is certainly ridiculous!

[GenXmuse]

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@Kachina624 wrote:

I've had this happen several times over the years.  I figure when they send out millions of parcels, they're bound to make a few mistakes.  I didn't get hysterical about it, I just sent it back.  Incompetence?  Think of all the packages THAT DO get delivered.

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She was hardly hysterical and you complain just as much as the rest. 

[Kachina624]

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@GenXmuse wrote:

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@Kachina624 wrote:

I've had this happen several times over the years.  I figure when they send out millions of parcels, they're bound to make a few mistakes.  I didn't get hysterical about it, I just sent it back.  Incompetence?  Think of all the packages THAT DO get delivered.

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She was hardly hysterical and you complain just as much as the rest. 

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@GenXmuse.  Hardly.  At least you're not accusing me of working for QVC, as has been the case.

[Annabellethecat66]

Almost a year ago now a package came to me.

I order so much stuff I don’t need I actually opened the white plastic package and thought, “This is Logo.  I don’t think I’ve ever ordered Logo!  Why would I order Logo?  Then I had a brain “fizz” and looked at the size.  It was an XS.

Now the last time I was an XS was when I was in my 20’s ( about 47 years ago).  I know my memory was slipping, but not that far gone...

I finally looked at the address and the name and address was that of someone about 2 miles away.  

I looked up the person.  I gave her a call and took the package to her.

Not a big deal.  She was lovely.  I met her grandchildren and we talked about QVC.

I realize the OP wasn’t physically able to do that.  However, just like what happened to me and others, it wasn’t a big deal.

We all make mistakes.  I do understand the OP was put out, but I feel like if that’s the worst thing to happen, well...I’d consider it to be a good day....heck!  That would be a darn good week even....well, for me anyway.

[January121]

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@Annabellethecat66 wrote:

Almost a year ago now a package came to me.

I order so much stuff I don’t need I actually opened the white plastic package and thought, “This is Logo.  I don’t think I’ve ever ordered Logo!  Why would I order Logo?  Then I had a brain “fizz” and looked at the size.  It was an XS.

Now the last time I was an XS was when I was in my 20’s ( about 47 years ago).  I know my memory was slipping, but not that far gone...

I finally looked at the address and the name and address was that of someone about 2 miles away.  

I looked up the person.  I gave her a call and took the package to her.

Not a big deal.  She was lovely.  I met her grandchildren and we talked about QVC.

I realize the OP wasn’t physically able to do that.  However, just like what happened to me and others, it wasn’t a big deal.

We all make mistakes.  I do understand the OP was put out, but I feel like if that’s the worst thing to happen, well...I’d consider it to be a good day....heck!  That would be a darn good week even....well, for me anyway.

@Annabellethecat66  .... I just wanted to let you know that I LOVE READING YOUR POSTS!!!! .... I wish you were my neighbor 🥰

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