Re: Third Order Not Received

judy0330 · ‎01-03-2011

@qvcaddition Just out of curiosity -- I would appreciate it if you would post whether you ever get your original order. Neither of my original orders of the two QVC replaced ever showed up. Both Lock n Lock -- both shipped from CA (which was unusual in my experience) -- both involving USPS Innovations -- and tracking for both ended in the same place.

Jordan2 · ‎03-16-2010

Wow, this must be a real problem. I ordered something from Josie Maran two items actually, one I received the other was suppose to be delivered by November 10. I called CS, she was very nice, and saw there was no shipping information on the order. She is sending me out another one, if I receive the first one I need to return it. This is the first time in many years I have had a problem.

qvcaddition · ‎03-10-2010

@judy0330

@judy0330 wrote:
@qvcaddition Just out of curiosity -- I would appreciate it if you would post whether you ever get your original order. Neither of my original orders of the two QVC replaced ever showed up. Both Lock n Lock -- both shipped from CA (which was unusual in my experience) -- both involving USPS Innovations -- and tracking for both ended in the same place.

The first one this year, can,t remember what it was, so they refunded me. I do remember it coming in like a month from when I called and told them to charge me for the item.

Then the Harry Slakin warmer never showed up, and I received a refund. It never arrived. Today they are sending out another lotion, but I think one of the mods here was able to get it out of the Hoskins, I'll warehouse where it was just sitting. CS COULDN,t. So I called about an hour later to cancel the new shipment and they COULDN,t, just an hour after she ordered it. Now I will return it and explain, I am being honest, no shipping charge please.

The shipping is a big problem. Maybe that is why the free shipping.

I ordered two days ago from BATH AND BODY WORKS, received today. QVC takes an order, no cancelling, stays in process for days, but you can,t cancel, then stays in a warehouse somewhere for days, then to the PO for a few days.

Jordan2 · ‎03-16-2010

So earlier in the month a package I was expecting didn't arrive, I called CS. There was no tracking information on the package, I was sent out a replacement. I received it, the original is still MIA. Now I expected another package which was shipped 11/16 and expected delivery by 11/22 by the USPS. Well I haven't received it yet, I tracked it, it was sent to the wrong post office about two towns away (where it still seems to be). I called CS and was told to give it another day. I never had trouble with QVC before, what the heck is going on? I may make fewer purchases with this kind of service!

Kitty Galore · ‎03-16-2010

maybe the problem is using ups to then hand off to USPS. Maybe using just USPS only instead of this hand off would alleviate the whole problem . I myself have not had a problem with the UPS/USPS. I have been receiving my packages in a timely manner, no problems so far.

Jordan2 · ‎03-16-2010

So as I have stated in a previous post, my package is MIA. The tracking details states it was sent to the post office 2 towns away. It has been there since 11/21, with no new information. If I don't get it today I will call CS again and have them send out a replacement. I wonder who scanned it incorrectly, the post office, or was it at QVC 's end?