I just received a Berkshire robe for Christmas and the belt to tie it is missing. Customer service is no help. So I will pay to return it. While stores may resell items that are returned, at least I can inspect the garment before I purchase it. Now I have to rebox it and pay for shipping to return.
I also ordered my daughter a pair of Bronzo Italia earrings which came packaged in a Diamonique box.
I ordered a set of 5 Diamonique stud earrings and two of the five pairs are bent.
Ordered a set of Diamonique lever back earrings and they were each in seperate bags with the item number on each bag. Another Christmas gift repackaged.
I explained the situation of all the Christmas gifts this year to the customer service agent. I only wanted the belt to my robe and all she said was return the robe or I'm sorry.
I'm sorry too. I'm sorry for spending my hard earned money on junk and returned items. I NEVER write reviews, but this is unacceptable. While we accept that items we purchase at a department store may have been returned, we can examine the items before we purchase them. When ordering from QVC, QUALITY/VALUE/CONVENIENCE, we expect we are getting new items. Why sell "as is" products when they are clearly selling defective/returns as NEW.
After 20 years of being a loyal QVC customer, I'm done. I used to refer all my friends to QVC, but they have gone downhill. Now I'll be telling all my family and friends to stay away from QVC. Hello Amazon!