Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Respected Contributor
Isobel Archer
Posts: 4,909
Registered: ‎04-04-2015

TSV Tweak'd

‎07-07-2023 01:56 PM

Why does my order - placed this morning - say ADvanced order when I just checked online and it says shipping 7/9 - for the same thing that I ordered?

Report Inappropriate Content
Message 1 of 5 (1,406 Views)
Reply
0 Hearts
Honored Contributor
Tissyanne
Posts: 23,119
Registered: ‎12-07-2012

Re: TSV Tweak'd

‎07-07-2023 02:04 PM

@Isobel Archer  sounds like it isn't available until 7/9. I have seen that before. 

Report Inappropriate Content
Message 2 of 5 (1,368 Views)
Reply
Respected Contributor
Isobel Archer
Posts: 4,909
Registered: ‎04-04-2015

Re: TSV Tweak'd

‎07-07-2023 02:05 PM

@Tissyanne  7/9is two days from now.  Most regular items don't ship that fast.  How would that constitute an "Advance Order?"

Report Inappropriate Content
Message 3 of 5 (1,361 Views)
Reply
Honored Contributor
Tissyanne
Posts: 23,119
Registered: ‎12-07-2012

Re: TSV Tweak'd

‎07-07-2023 02:09 PM

@Isobel Archer , I believe the product isn't available until 7/9. It will switch to in process very soon. I have seen it before. 

Report Inappropriate Content
Message 4 of 5 (1,344 Views)
Reply
Respected Contributor
cjm61
Posts: 2,864
Registered: ‎09-07-2014

Re: TSV Tweak'd

‎07-07-2023 03:39 PM

@Isobel Archer I think it's pretty clear that it is not ready to ship until 7/9. That would be AD, which is appreciated since usually they don't notify you that an item isn't ready to ship when it will ship in two days. 

 

I don't think you need to worry. Wait and see what happens on 7/9 and proceed from there.  

Report Inappropriate Content
Message 5 of 5 (1,234 Views)
Reply