Customer Care

[Pecky]

The PLW tee shirts that were the TSV last week have two colors at a lower price than the TSV.  I thought it was six months the price couldn't go lower.  I'm going to ask for a price adjustment on one of the colors that I purchased.

[Kim-QVC]

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@Pecky wrote:

The PLW tee shirts that were the TSV last week have two colors at a lower price than the TSV.  I thought it was six months the price couldn't go lower.  I'm going to ask for a price adjustment on one of the colors that I purchased.

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Good morning @Pecky ,thank you for your post this AM in our Community Care forum. I apologize that the PLW tee shirt has gone Save price on two color selections. I did see your order and have refund to price difference to the credit card for the white tee. Thank you for shopping and posting with us. ~Kim

[Pecky]

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@Kim-QVC wrote:

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@Pecky wrote:

The PLW tee shirts that were the TSV last week have two colors at a lower price than the TSV.  I thought it was six months the price couldn't go lower.  I'm going to ask for a price adjustment on one of the colors that I purchased.

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Good morning @Pecky ,thank you for your post this AM in our Community Care forum. I apologize that the PLW tee shirt has gone Save price on two color selections. I did see your order and have refund to price difference to the credit card for the white tee. Thank you for shopping and posting with us. ~Kim

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@Kim-QVC  Thanks so much Kim.  I really appreciate it.

[millieshops]

@PeckyI do think you were entitled to your refund, but not because of any 6-months rule.  At least that's how I understand the policy.  I think TSV's are protected for 30 days and ODO's for 6 months.

Someone know if I understand correctly?

[DJs mom]

TSV's prices are not guaranteed to not go lower, but if it does within 30 days you can call for a price adjustment. Only ODO's are guaranteed to not be lower for 6 months.

[NYCLatinaMe]

i remember when they used to state price would never be lower.  i don't remember them ever stating anything different... 

[DJs mom]

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@NYCLatinaMe wrote:

i remember when they used to state price would never be lower.  i don't remember them ever stating anything different... 

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@NYCLatinaMe I have never heard QVC or any company say a price would NEVER be lower without giving a timeframe. What happens when an item goes on clearance?

[NYCLatinaMe]

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@DJs mom wrote:

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@NYCLatinaMe wrote:

i remember when they used to state price would never be lower.  i don't remember them ever stating anything different... 

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@NYCLatinaMe I have never heard QVC or any company say a price would NEVER be lower without giving a timeframe. What happens when an item goes on clearance?

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they promised the item woulnt ever be presented at a lower.price