TOVA listing information deleted

MillieMilan2 · ‎12-09-2018

I ordered A354016 which was listed as a Discovery kit 3.4 oz Dry Oil plus 8 piece 1/2 oz set. After my credit card was charged and the item was shipped they changed the listing and deleted the dry oil. Of course CS has no information but other people read the same info so I know I didn't make it up. I just want QVC to cover the return shipping because this is not what I ordered.

If you Google just the item number the description still says 'Experience and discover your favorite fragrance with this luxe eau de parfum collection that comes with a dry oil spray, plus eight delightful scents."

It's also listed on Tova's Twitter feed.

Susan-QVC · ‎06-14-2015

@MillieMilan2 wrote:

I ordered A354016 which was listed as a Discovery kit 3.4 oz Dry Oil plus 8 piece 1/2 oz set. After my credit card was charged and the item was shipped they changed the listing and deleted the dry oil. Of course CS has no information but other people read the same info so I know I didn't make it up. I just want QVC to cover the return shipping because this is not what I ordered.

If you Google just the item number the description still says 'Experience and discover your favorite fragrance with this luxe eau de parfum collection that comes with a dry oil spray, plus eight delightful scents."

It's also listed on Tova's Twitter feed.

@MillieMilan2 I have sent you and email

Susan Q-Social

MillieMilan2 · ‎12-09-2018

Susan,

Thank you for your help and understanding, it is very much appreciated.

Pearlee · ‎06-11-2011

@MillieMilan2 wrote:
Susan,
Thank you for your help and understanding, it is very much appreciated.

@MillieMilan2 You were right to post your issue in this forum. The Customer Care that the Moderator team provides here is really excellent. It's much better than calling QVC CS. I'm happy [but not surprised] that your problem was resolved quickly.