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Frequent Contributor
sznk
Posts: 142
Registered: ‎06-28-2017

THANK YOU Kim-QVC

‎10-27-2017 09:18 AM

My order had been screwed up for 6 weeks with no resolution in sight. I had contacted Q customer care several times during this period by email & phone. I either got canned replies or no reply at all.

Then I e-mailed social.team@qvc.com. In just 36 minutes I had a reply from Kim on the social team. She corrected the problem, and my order was shipped the next day and delivered 2 days later!

I am very grateful for her help. The social team seems to be the way to go when orders need fixing.

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Respected Contributor
Bri36
Posts: 3,787
Registered: ‎02-20-2017

Re: THANK YOU Kim-QVC

‎10-27-2017 09:24 AM

That's really great that Kim was able to help you.

 

I don't understand why QVC Social has the ability to do things that customer service can't seem to take care of?

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Honored Contributor
qualitygal
Posts: 21,216
Registered: ‎10-04-2010

Re: THANK YOU Kim-QVC

‎10-27-2017 09:30 AM

Let's not look a gift horse in the mouth.  Merely be thankful. Way to go Kim,

 

 

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Respected Contributor
wvumountiefan
Posts: 3,034
Registered: ‎09-12-2013

Re: THANK YOU Kim-QVC

‎10-27-2017 10:08 AM

I agree that the Social Team here on the Forums are very helpful!

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