Customer Care

[tampalady]

I just checked on my return and there is no track return now on my item.    Nothing to click on to see where my package is, I hope this is not permanent thing.  The last time I looked it was still at post office.   Please correct the status bar !!!!!

[hippiechick7897]

It’s 10PM here and I can’t add to or access my wishlist.

[DJs mom]

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@tampalady wrote:

I just checked on my return and there is no track return now on my item.    Nothing to click on to see where my package is, I hope this is not permanent thing.  The last time I looked it was still at post office.   Please correct the status bar !!!!!

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@tampalady I too tried to track my return but the link is gone.

[Lynnster67]

ATTN:  @Cindy-QVC, @Alice-QVC, @Beth-QVC, or @Kim-QVC

I ordered 2 "lunchtime specials" yesterday and the confirmation didn't hit my email until wee hours of this morning.  And the price per the email confimation was the current clearance price, not the lower LTS price.  I distinctly recall the Halston polo shirt was under $16 and the Isaac lace skirt was under $30. 

Given the computer malfunction was not my fault, the LTS price should be honored.

TIA for your assistance w/this matter!

[Macks Wife]

I have been trying for a few days to return a Laptop. Normally I would just put the Return Sticker Label on the Box, However, there are Instructions to call  Customer Service.   When I call i get a Wait time over 5 mins and wait in a "Q" and then get dropped and have to call in again!!!

Do you have an estimated time you will be back up??

Thank you, 

Diana

(P.S:. i am not Macks wife. I just hit replay and this name  ab.ve populated. Sorry)

[Susan-QVC]

@Macks Wife  Thanks for posting, most all systems are back up and running as of this morning. If we can assist please dont hesitate to reach out to us at QVCSocialTeam@qvc.com. 

Susan Q-Social

[nc80slady]

@Susan-QVC I have been trying to place an order for my grandmother by phone since yesterday. The phone lines on all QVC numbers are just playing music or qvc ads. The customer service number said to hold for a representative, and then I just got a busy signal.

[Susan-QVC]

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@nc80slady wrote:

@Susan-QVC I have been trying to place an order for my grandmother by phone since yesterday. The phone lines on all QVC numbers are just playing music or qvc ads. The customer service number said to hold for a representative, and then I just got a busy signal.

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@nc80slady   Email us at QVCSocialTeam@qvc.com with the item info, we will be happy to help. 

Susan Q-Social

[hippiechick7897]

Is Wishlist still down for anyone else? It’s 4:00pm the day after the issues and I still can’t add items to my wishlist or see my existing list.

[Lisa Y]

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@hippiechick7897 wrote:
Is Wishlist still down for anyone else? It’s 4:00pm the day after the issues and I still can’t add items to my wishlist or see my existing list.

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Yep, wishlist still down. I wonder when they fix this, will our wishlist items have gone up in price? 🤔