Customer Care

[Chatyone 2]

Still waiting on my gift for my daughter. took five days in processing and now stuck at some mail facility . my daughters birthday was Sunday . she knew it would be here by now according to your delivery date.. seems if processing didnt take so long it would be here. so fed up

[Piper54]

I’m in the same boat, a jacket I ordered sat for 6 days, I called customer service and got the brush off, and would not let me cancel the order so I could make other arrangements for the gift. I won’t be ordering anymore until this situation is resolved.

[Puppy Lips]

Last fall I ordered a home fragrance item that someone on these boards recommended (thank you very much to that person).  It was not from QVC but another company.  Well I loved what I got so much that I placed another order.  That order never shipped.  When I contacted them, they shipped it out right away.  It turns out that they were switching over to a new warehouse and there was glitch.  I (along with other affected customers) later got an email with an apology and a promise of 50% off my next order.  That is good customer service, and nothing I would ever expect from QVC.

[Izzy369]

What is going on with shipping? I stumbled across this topic today in the community chat. I have items that are now past 10 days. Items are being shipped a week after ordering. Is there an issue? If so, whey are they not contacting customers? 

[Kachina624]

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@Piper54 wrote:

I’m in the same boat, a jacket I ordered sat for 6 days, I called customer service and got the brush off, and would not let me cancel the order so I could make other arrangements for the gift. I won’t be ordering anymore until this situation is resolved.

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@Piper54.  The situation appears to be resolved.  My Laurie Felt jeans from yesterday have shipped.  Two clothing  things I bought Sunday shipped on Monday.  It's true, orders are set in stone and can't be cancelled.