Customer Care

[hotbuyer]

@lovesallanimals I am another one that feels your pain. I am waiting on 4 orders that have been delayed the first of which was placed on May 1st and like you I ordered before it was shown and others got it weeks ok because they have submitted reviews. I think that is the worst part of it. I don't understand it either but I can't get any answers from anyone at QVC. I have given up now and just hope they show up one day. I am beyond frustrated and they need to stop using Covid as an excuse now because I think this problem they are having in their warehouse is beyond Covid. 

[Alice-QVC]

Hi @hotbuyer I am so sorry for the delay. Emails were sent to you concerning all 4 order delays on 6/1 and 6/2. If you did not receive the emails please check your junk mail.

[lovesallanimals]

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@Alice-QVC wrote:

Hi @lovesallanimals I am so sorry, as a result of the COVID-19 we are experiencing some delivery delays.Your order shows an email was sent to you on 5/27 explainging there would be a delivery delay. If you did not get the email please check your junk mail.

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Alice-QVC:  This is most strange.  Everytime I inquire about a really long delayed order I get a response that an email was sent to me.  I have never gotten such an email.  I check my spam and regular email very carefully and have never, ever received such an email.  That is why I am always writing to your email address about my very old orders.  If I in fact received such an email, I would know what the status is.

[schorsch]

I got an email from QvC customer service saying they can’t cancel my order.  No one seems to know what is happening with it.

[kimsu1]

I think we should be able to cancel items that remain "in process" for more than a week.  I'm already planning to return items that haven't even shipped yet, because I can't cancel, and I've been waiting too long.  I've noticed some brands come quickly and others don't so I'd just rather order accordingly.  I didn't have any problems until I ordered TSVs.  Now huge problems.  I'm going to be moving and need the ability to cancel in process items.  Even with credits, it's not right.

[KIKI57]

Contact your credit card bank/company and get a charge back. Had to do this with several companies recently who just abandon their telephones and don't care.

[lovesallanimals]

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@Alice-QVC wrote:

Hi @lovesallanimals I am so sorry, as a result of the COVID-19 we are experiencing some delivery delays.Your order shows an email was sent to you on 5/27 explainging there would be a delivery delay. If you did not get the email please check your junk mail.

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Alice-QVC:   Well, Alice I am still waiting for these orders placed on 5/11.  More reviews are written and mine are Still in Process - this is unbelievable.  Now I still have one item from 5/9 (over a month!) that is also Still in Process.  I ordered that same item (a carol Hochman) set of pajamas at the end of May and I received that one already.  And no, I never, never, never get any emails from QVC explaining anything.  I just keep writing here and to your website.  Please let me know what the heck is going on.  It cannot be the virus. as I get my orders from everyone else including HSN within 1 week!  Thank you