Customer Care

[Jrzgirl]

@rms1954   OP was not griping about the free shipping brochure she received, she was upset because she placed an order 2/24, the date the discount was effective, & had she received an email that day she would have been able to avail herself of it.

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[skatting44]

Thanks, I was not happy that actually I had ordered 4  spring clothes items on 2/24  and paid shipping on each item  and  2 days later received this brochure .

@shoesnbags 

       I did not see  any email.

The brochure I received had the cover Fashion In Bloom with Carla Rockmore yellow  dress . The back cover did not have any $10 off coupon, it only said Free shipping on 4 items .

[shoesnbags]

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@skatting44 wrote:

Thanks, I was not happy that actually I had ordered 4  spring clothes items on 2/24  and paid shipping on each item  and  2 days later received this brochure .

@shoesnbags 

       I did not see  any email.

The brochure I received had the cover Fashion In Bloom with Carla Rockmore yellow  dress . The back cover did not have any $10 off coupon, it only said Free shipping on 4 items .

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@skatting44 

My brochure front cover is like yours - "Fashion in Bloom" with yellow Carla Rockmore dress. But the back cover has the $10 off coupon instead of your free shipping coupon. Maybe they're experimenting to see which gets the bigger response - free shipping or $10 off.

[Caaareful Shopper]

Yes, I received the brochure with free shipping promo on the back.  Nice surprise!

[Kitty Galore]

I received the email ,  used it twice already

[UpNorthGorgy]

I ordered four items and was charged shipping for one item.  Do check. I had to return the jeans as the size in the bag was not the size inside that I did not order so had to call CS anyway.  I was thinking that I have this happen several times a year? 

They used to inspect items at random and put a sticker on it indicating Quality Control opened for inspection. I haven't seen that in years so wonder if this practice was discontinued?