Customer Care

[Imaoldhippie]

For the past 2 weeks I have to sign in every time I come to the forums.  Is it something with my end or is there a problem with QVC?

[CherryHugs]

Do you usually stay logged in? When I stayed logged in yesterday (I dont usually) I had to log back in later.

[Anonymous]

Hi @Imaoldhippie I am sorry for the inconvenience. We have noticed we are logged out after a period of time we are not actively using the site, it is something we are aware of. 

[Imaoldhippie]

@Anonymous .......thanks very much for your quick reply.

[50Mickey]

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.

[Anonymous]

Hi @50Mickey that could be an issue with your browser or you may need to clear your cookies. Try both and see if it helps. 

[ECBG]

I have to sign back in also.  I have my passwords automatic since I know DH won't be ordering from here!

[ECBG]

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@50Mickey wrote:

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.

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@50Mickey 

If you have Q under your favorites, delete that one and put a new one in.  Removing that bookmark fixed my issue.

[dooBdoo]

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@ECBG wrote:

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@50Mickey wrote:

@Anonymous   I usually have to try 2-3 times before I can complete the sign in. Why is that? Thanks.

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@50Mickey 

If you have Q under your favorites, delete that one and put a new one in.  Removing that bookmark fixed my issue.

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@50Mickey,  What do you see on the screen when you try to sign in?  Is there an error message, or an "endless" loop to the sign-in process, or something else?

In general, I second that suggestion, @ECBG.😊   

As an explanation...   

to investigate and diagnose a glitch, particularly one involving accessing the site or the login process, it's helpful to go directly QVC's website without using a bookmark/favorite and see if that eliminates the problem... 

if it does eliminate the problem, create a new bookmark/favorite with that new link and delete the old one.

It's a good basic diagnostic process to add to our troubleshooting toolbox.😊 

Of late, the problems some posters are reporting sound like they're being directed to servers, or even cached areas, that aren't properly updated -- the cause very well may be an old bookmark/favorite's URL.   

It's a good idea to refresh those occasionally.  

@ECBG and others were encountering an error message,

"You don't have permission to access "http://www.qvc.com/Logon" on this server"

and it turned out that this was the source of the problem.

(example thread, ""The Beat Goes On" No Sign Ins 2/12/21"

https://community.qvc.com/t5/Customer-Care/quot-The-Beat-Goes-On-quot-No-Sign-Ins-2-12-21/m-p/6767685#M61903

So, if anyone runs into that message, you might want to be sure it's not your old bookmark/favorite that's the culprit. 

For the record, I'm not having problems signing in or remaining signed in -- I'm thinking some of these problems aren't vastly system-wide.

To all who read and post here, be safe and well.🌻