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Valued Contributor
Magicrat
Posts: 800
Registered: ‎05-19-2015

Shipping

‎02-17-2023 01:40 PM

I have an item sitting in "preparing to ship" since Feb. 10th.  What's with that?  And it won't let me cancel it.

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Respected Contributor
cjm61
Posts: 3,126
Registered: ‎09-07-2014

Re: Shipping

‎02-17-2023 02:00 PM

@Magicrat QVCSocialTeam@qvc.com, they can assist you.

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Honored Contributor
Boehm Collector
Posts: 8,724
Registered: ‎03-09-2010

Re: Shipping

‎02-17-2023 02:06 PM

@Magicrat ... this has been a problem with QVC for years (since well before Covid).   Orders are in process for ages but you can't cancel.  You can try to email QVCSocialTeam@qvc.com to see if they can help.  

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Trusted Contributor
ruthbe
Posts: 1,254
Registered: ‎05-05-2016

Re: Shipping

‎02-17-2023 03:07 PM

unfortunately  that has happened to me more than I can count.  Very frustrating....especially when you are not allowed to cancel the order.  An yes this has been before COVID...so it can't be blamed on COVID.

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Trusted Contributor
ruthbe
Posts: 1,254
Registered: ‎05-05-2016

Re: Shipping

‎02-17-2023 03:08 PM

I wanted to add...I don't know if because of vendor...QVC...or both. 

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Respected Contributor
kindred cats
Posts: 4,749
Registered: ‎04-04-2020

Re: Shipping

‎02-17-2023 07:16 PM

I have an item that was estimated delivery today and only the label has been made. Cat Mad

 

I chatted with CS and she said to wait until the 21st, and if not received by then, ask the order to be cancelled and refunded.  So I'm hoping it gets shipped.  We shall see. Cat Frustrated

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Valued Contributor
Magicrat
Posts: 800
Registered: ‎05-19-2015

Re: Shipping

‎02-20-2023 11:55 AM

@Boehm Collector @cjm61 I called CS and was able to cancel the item.  It sounded to me like she wasn't shocked that it hadn't shipped.  It was the Lug crossbody TSV from a couple weeks ago.  

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