Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
New Contributor
Cymbaline1984
Posts: 2
Registered: ‎12-16-2016

Shipping question please :)

‎12-16-2016 06:52 AM

I love qvc and have been very happy with everything! I've hit one bump in the road. I ordered the Kate Somerville exfoliate set on the 4th, and it says it has shipped on the seventh of December, and it does give a tracking number. But the tracker has stopped on Dec 7th and it stuck with: packaged transferred to post office. It's been there since the 7th and today is the 15th. I'm wondering what I should do?

thank you!

Report Inappropriate Content
Message 1 of 3 (574 Views)
Reply
0 Hearts
New Contributor
Cymbaline1984
Posts: 2
Registered: ‎12-16-2016

Re: Shipping question please :)

‎12-16-2016 07:16 AM

Thank you customer service for helping me in the chat!!!! Happy camper!!! Smiley Happy Smiley Happy Smiley Happy

 

Report Inappropriate Content
Message 2 of 3 (543 Views)
Reply
0 Hearts
Occasional Contributor
Jazzmom101
Posts: 19
Registered: ‎03-09-2010

Re: Shipping question please :)

‎12-16-2016 10:44 AM

 

I have the same situation.

 

Called my post office today and they say the tracking number is not even in the system.

 

Went to USPS website to check (instead of through the QVC order page) and the post office is right.  NO record of this tracking number.

 

I contacted Q a few days ago and they said if I don't get it by the 19th, request a refund.

 

 

Report Inappropriate Content
Message 3 of 3 (459 Views)
Reply
0 Hearts