Customer Care

[Lainie629]

Why are my items shipped to me with $3.50 shipping and handling yet the return labels charge me $6.95?  Seems to be a clear profit of $3.45 to QVC on each package returned.   I think I'm about done with clothing at QVC.  Nothing is sized like it used to be and shipping/return fees are not making sense.

[SilleeMee]

Returning merchandise is a losing business. No one makes a profit. Count yourself lucky that there is no restocking fee added to your return shipping charge.

[Kachina624]

Try taking it to the post office yourself and see how much it costs you to ship and insure it.  Almost nothing, even jewelry, can be sent for $6.95.  QVC, due to the volume they send out, gets a bulk rate for their shipping.

[santorini]

If you look at any of the financial reports posted here, you will see that they count on shipping costs as a source of income.  They get a greatly reduced price for shipping and what they make from us is pure gravy for them.

[Venezia]

Given what it costs for packaging, employees to process the orders, actual shipping cost and then, if the item is returned, similar costs, I doubt that the S&H is "pure gravy" for QVC or any retailer these days.

The cost to ship even the smallest package now (with comparable insurance) is generally higher than what QVC charges.  And a recent report listed all the retailers who are now going to charge customers for return shipping and often a restocking fee as well.  It's quite a list of well-known brands.

Also, postage rates are increasing on July 9th.  4th increase in two years.

[Venezia]

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@Lainie629 wrote:

Why are my items shipped to me with $3.50 shipping and handling yet the return labels charge me $6.95?  Seems to be a clear profit of $3.45 to QVC on each package returned.   I think I'm about done with clothing at QVC.  Nothing is sized like it used to be and shipping/return fees are not making sense.

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@Lainie629 - Because they're giving you a break on the original shipping.

However, they also offer free exhanges, if you just need to get something in a different size (or even color).  If you return something, just because you don't like it, that's on you.

[Catch71]

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@Lainie629 wrote:

Why are my items shipped to me with $3.50 shipping and handling yet the return labels charge me $6.95?  Seems to be a clear profit of $3.45 to QVC on each package returned.   I think I'm about done with clothing at QVC.  Nothing is sized like it used to be and shipping/return fees are not making sense.

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Try returning it with your own postage; much more than $6.95 insusred with tracking. Postage rates are through the roof.  Also, the initial shippng at 3.50 is shipping and handling. Actually pretty cheap compared to other sites.

[meem120]

Returns are shipping plus handling, I guess thats why!

[Sage04]

QVC gets a break on bulk shipping. We don't.

[Tinkrbl44]

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@Lainie629 wrote:

Why are my items shipped to me with $3.50 shipping and handling yet the return labels charge me $6.95?  Seems to be a clear profit of $3.45 to QVC on each package returned.   I think I'm about done with clothing at QVC.  Nothing is sized like it used to be and shipping/return fees are not making sense.

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@Lainie629 

It depends on the size and weight of the item, if you choose to pay for your own shipping.

The new USPS Ground Advantage also factors in how many miles the thing is going, as opposed to regions of the country.  

Years ago, I returned a small square box with a pair of earring studs in it.  I just couldn't stand to pay $6.95 to return them, so I printed a label on Paypal.  It was First Class with tracking and it cost me $1.85!  

Granted, I didn't insure the package, and postage rates have gone up since then a couple times, but it was a real eye opener.

I also stopped buying "heavy" things, just jewelry and makeup.  

This wouldn't work for some, but it works for me.