Customer Care

[SarrahQVC]

Good morning, Nadine. I truly apologize for the delay in your orders shipping and share in your frustrations with how orders are processed and how difficult it can be to cancel.

We truly value your feedback and have passed this along to the proper department in the hope of improving our customer experience.

[Teacher23]

I completely agree. I ordered something over a week ago. NO status on the order but the "Expected Delivery " is in 2 days. I called yesterday to cancel a waitlist order that I placed less than 24 hours earlier. According to the rep. The Item was cancelled by her (no update on my account). I also inquired about the other order and was given a "this will be updated in 24 hours". I should be given the option to cancelt the order. QVC takes money out of my account quick enough but is SLOW on updating the status. If QVC can't handle the vollume of orders, maybe they should consult their IT department on how to update accounts. It's not Rocket Science.

[Nataliesgramma]

I have my stacking pumpkins still waiting carrier pickup since 8/15...

Three clearance tops ordered on 8/7 that are still in "preparing your order"

A Valerie Parr Hill lantern ordered on 7/28 with a ship date of 8/4 now still being pushed forward in the future...now to 8/28. 

A Valerie nutcracker is in "preparing you order' that is also passed ther ship date of 8/12.

the other matching nutcracker is still on "advanced order" and also pushed forward from a 8/4 ship date to 8/28 as of this morning.

I cancelled the candle holders ordered on 6/28 that were still on "advanced order" from 6/28 that had bad reviews anyway.

I also cancelled 2 other advanced orders that went wayyyy past the estimated ship date.

I also agree that this is unacceptable.