Customer Care

[bargainsgirl]

If you exchange an item for a different size or color do you pay for shipping again both ways??

[DJs mom]

Yes, I had to when I exchanged shoes and 2 dresses for a different size.

[Kim-QVC]

Hi @bargainsgirl Here is a link to our return policy on QVC.com , it expalins the Q Return Label fee -  Q Returns Policy

Thank you for posting in our forums 

~Kim

If you're using the Q Return Label, remove the label and affix it to your package. Detach and enclose the return form of your pack slip using the perforated line. Keep the remaining pack slip until your return is processed. Return the package to one of the carriers listed on the Q Return Label. Charges for the Q Return Label appear right on the label. Your return fee is deducted from your refund, or in the event of exchange, charged to the credit card used for the original order, or for check orders deducted from merchandise credit. Purchasing insurance is not necessary because it's included with the label charges. For returns due to QVC error or item defect(s), there's no charge for use of the Q Return Label.

[GCR18]

You pay original shipping, return shipping, then original shipping.  Assuming the item had $3.50 shipping and you used the return label, it's $13.95 for an exchange.  I'm not positive about tax, there may be tax on that.

I would return the item and buy the new one if money isn't an issue.  

[SeaMaiden]

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@GCR18 wrote:

You pay original shipping, return shipping, then original shipping.  Assuming the item had $3.50 shipping and you used the return label, it's $13.95 for an exchange.  I'm not positive about tax, there may be tax on that.

I would return the item and buy the new one if money isn't an issue.  

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best answer is to return it  and just go shopping at your local store.... shipping is such a RIPOFF.