Re: Sending Back Returns

furbabylover · ‎08-24-2011

I feel your pain. Now when you go to your order to check return tracking, half the time there is no information there at all. And I'm talking about using QVC's label. Between my family and me, we have turned a dozen things over 6 weeks ago and there are zero refunds. I understand COVID Has been an issue, but that excuse is just not viable at this point. Isn't there a legal obligation for refunds on credit cards?

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Yesme · ‎08-09-2017

If they acknowledge they've received the return, and a week goes by (as an example), contacting the credit card company to not pay another installment (easy pay) seems quite reasonable. You no longer have the product, they acknowledge they have it, and have had sufficient time to handle the return. I know this still doesn't address how long it may take to be credited, but that's another topic or layer to the cc company discussion.

QVC has just drop the ball on this, big time. What I find simply remarkable is that I've done everything possible, am quite resourceful (experienced in CS myself), yet they continue to ship me valid returns. I've explained that I'm under no obligation at this point. I ordered something before, and returned it for refund. I did not order it *now* and will be able to get a refund through my credit card company, without returning this now unordered merchandise. If this situation hadn't consumed so much time and anyone effectively responded, I would have a different reaction. I purchased more items than ever during this spring, specifically relying on the expanded return window. A major reason I went the extra mile to get Q to stop sending me merchandise is that many folks don't understand consumer rights or how to stick up for themselves.

PINKdogWOOD · ‎05-13-2010

@homedecor1 Just think about this, not only you but all of us who responded to at least this very important post:

If we all who shop here absolutely stopped buying, we could literally put this online shopping channel OUT OF BUSINESS.

Right here, right now.

Problems abound like you said even before this covid-19 disease took over our lives.

CLEANUP YOUR ACTS QVC OR YOU'LL GO DOWN IN HISTORY just like unfortunately US.

GoneButNotForgotten · ‎03-29-2020

@Kachina624 wrote:
The 90 day policy ended June1st.

They sure didn't make much of an effort to publicize it...I guess the plauge is lasting a ot longer than they thought it would.

Yesme · ‎08-09-2017

FYI...QVC chose to repeatedly block this posting. Gee, maybe they REALLY don't want to hear from me, you think?

QVC is continuing to deny returns sent within the expanded 90 days from receipt window that ran until May 31. So if you purchased May 31, received 5 days later, the 90 days to return runs from June 5. This is long after being informed of the problem.

They are literally sending me many items I haven't placed orders for now.

I have spent hours providing details of their errors through customer service with social, non social CS emails, online chats, notes inside my return boxes, and phone calls (including directly from credit card company as intermediary to QVC). I keep hearing that they are sorry for the inconvenience, they understand I'm frustrated, and oh, please provide us with the same information yet again. They send notes to finance for review, they say they'll work on corrections after done speaking or chatting with me, and not once is it fixed.

While QVC social is the only place currently giving any response, they aren't fixing any of this, so what's the point?

QVC has responded to my concerns by increasing shenanigans, never following up to my replies that explain the problem isn't fixed, and never acknowledging that they are repeatedly violating their widely publicized expanded return policy by refusing to refund valid returns. They want me to give up on my refund of over $1000 and go away. Not happening. Thankfully, I take screen shots of all instructions on return forms and post office receipts from return shipments.

I will further enlist my credit card company credit to recover the funds.

I hope none of you gives up on this issue, either.

LillyandHobo · ‎07-17-2020

I agree 100 percent. No customer service anymore, no help with anything on chat it is a sorry way to treat your customers! I have had items not show up, I got someone elses order and never fot mine. It does take several weeks to get an order and them they don't ack receiving a return. I am seriously thinking about writing this company pff. And on a side note the way they did the lay off's seems very shady!

elated · ‎06-09-2010

@Yesme wrote:
FYI...QVC chose to repeatedly block this posting. Gee, maybe they REALLY don't want to hear from me, you think?

QVC is continuing to deny returns sent within the expanded 90 days from receipt window that ran until May 31. So if you purchased May 31, received 5 days later, the 90 days to return runs from June 5. This is long after being informed of the problem.

They are literally sending me many items I haven't placed orders for now.

I have spent hours providing details of their errors through customer service with social, non social CS emails, online chats, notes inside my return boxes, and phone calls (including directly from credit card company as intermediary to QVC). I keep hearing that they are sorry for the inconvenience, they understand I'm frustrated, and oh, please provide us with the same information yet again. They send notes to finance for review, they say they'll work on corrections after done speaking or chatting with me, and not once is it fixed.

While QVC social is the only place currently giving any response, they aren't fixing any of this, so what's the point?

QVC has responded to my concerns by increasing shenanigans, never following up to my replies that explain the problem isn't fixed, and never acknowledging that they are repeatedly violating their widely publicized expanded return policy by refusing to refund valid returns. They want me to give up on my refund of over $1000 and go away. Not happening. Thankfully, I take screen shots of all instructions on return forms and post office receipts from return shipments.

I will further enlist my credit card company credit to recover the funds.

I hope none of you gives up on this issue, either.

The 90 days is from the shipping days not the receiving date. The easy pays are charged from the shipping date. I was noticing on my account that the first charge is when it ships and 30 days later. Sometimes it is in the same month. I don't have the item 30 days from receiving it. I find it deceiving.