Customer Care

[Etoile308]

I believe that at some point the OP stated she was using Siri. That certainly explains the lack of proper formatting, spelling and punctuation. Unfortunately it makes for extremely poor communication. 

To me dictating through Siri is only useful, and not even then reliable, for a six word or less text message.

[Barbara-QVC]

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@NancyM29 wrote:
I ordered well over 2,000$ in merchandise I’m new to easy pay so when I saw I can make payments over a few months I couldent get any happier so I made around 500$ in payments up front on like around 7/8 items 2 items being quite large worth around 1600$, I ordered a Dyson air wrap for my daughters #1 gift I ordered 2 weeks before Christmas. No fake sob story but around the week before Xmas my 3 year old was in out of er, so I already was having a hard time managing all different shipping order numbers but I knew all my packages were gonna be there by Christmas. Longer story short I spoke to someone told them the items I was missing was okay to get refunded for the items that were 20$/25$ but then my main gift to my daughter she goes n says it’s not in stock I check the website n it’s in stock so they send me a email confirmation for 10$ refund ( not the Dyson refund ) they dident even send me that yet, so pretty much they took the money Dident send my item n pretty much screwed me over an already tough Christmas, I don’t recommend ordering easy pay on larger items they take ur money n don’t send items then they lie n get upset at u for being upset.. unbelievable

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@NancyM29  I hope your 3 year old is well on the way to recovery!

I am very sorry you had this experience. In reviewing at your account, it looks like a replacement was sent for the item we still had in stock and refunds are being processed for the 2 items that are currently unavailable - one of which is the Dyson. If you need further assistance, please feel free to email us at QVCSocialTeam@qvc.com.