Customer Care

[mom2busy]

I went on the Customer Chat Online this morning asking questions about the Primula mugs.  Descriptions and pictures did not match.  Keisha was rude to me, and in a big hurry to get rid of me.  I was writing down the style number and product info that she gave me and she ended the chat so quickly that I could not finish writing down the information.  I have never dealt with a person like that using online chats before.  Have others had similar experiences?  Maybe even with Keisha with QVC?

[KingstonsMom]

I swould notify the QVC Social Team at @QVCSocialTeam @QVC.com (lower case is fine).

At the very least, they'll pass it along to her supervisor. 

Sounds like she has no business being in CS.

[kitcat51]

Do another customer chat...the rep may have had other customers waiting & thought you got the info you needed. Good Luck @mom2busy & Happy Thanksgiving.

[Spurt]

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@mom2busy wrote:

I went on the Customer Chat Online this morning asking questions about the Primula mugs.  Descriptions and pictures did not match.  Keisha was rude to me, and in a big hurry to get rid of me.  I was writing down the style number and product info that she gave me and she ended the chat so quickly that I could not finish writing down the information.  I have never dealt with a person like that using online chats before.  Have others had similar experiences?  Maybe even with Keisha with QVC?

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@mom2busy 

Shes probably working from home and busy preparing for her thanksgiving and cant be bothered with QVC customers...😡

[Group 5 minus 1]

Why are you surprised?

[Desertdi]

Maybe "Keisha" was a COMPUTER...

[Imaoldhippie]

There are rude people everywhere.  Move on to the next CS person and hopefully they will be happy to help you.

[manny2]

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@KingstonsMom wrote:

I swould notify the QVC Social Team at @QVCSocialTeam @QVC.com (lower case is fine).

At the very least, they'll pass it along to her supervisor. 

Sounds like she has no business being in CS.

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I think this is a great idea. Let them know you were not happy. The calls/chats are monitored. They will be able to go back and see what happened.

[LizzieInSRQ]

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@mom2busy wrote:

I went on the Customer Chat Online this morning asking questions about the Primula mugs.  Descriptions and pictures did not match.  Keisha was rude to me, and in a big hurry to get rid of me.  I was writing down the style number and product info that she gave me and she ended the chat so quickly that I could not finish writing down the information.  I have never dealt with a person like that using online chats before.  Have others had similar experiences?  Maybe even with Keisha with QVC?

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@mom2busy wrote:

I went on the Customer Chat Online this morning asking questions about the Primula mugs.  Descriptions and pictures did not match.  Keisha was rude to me, and in a big hurry to get rid of me.  I was writing down the style number and product info that she gave me and she ended the chat so quickly that I could not finish writing down the information.  I have never dealt with a person like that using online chats before.  Have others had similar experiences?  Maybe even with Keisha with QVC?

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Are you saying the descriptions and pictures on the website for todays special value do not match?

[San Antonio Gal]

I hope you report her @mom2busy .  Not reporting her does no favors for QVC.  If Keisha doesn't want to work, someone else may need her job.