Customer Care

[Mominohio]

I have, over the years, written many reviews for QVC products I've purchased. 

I've written many stellar reviews, and I've written a few one star reviews and many in between. I've always thought that Q was fair, and published my negative reviews just like my glowing ones.

But lately, I've written a few one or two star reviews, very respectfully, and listing all the concerns I have with the products. I even state the positive things I found with the products. Those reviews are not being published, and I have waited some time, and submitted another review, and those are not published either.

I'm beginning to think that for certain brands (especially those being presented by celebrities) Q is holding back showing the low star reviews. 

Yes, there could just be a glitch in the system, but I'm having second thoughts about the honesty in QVC's review systems. First, they started letting people review items they never bought, now some of my low star or negative reviews are not being published. 

Disappointed in this practice.

[Kachina624]

@Mominohio  I'm thinking you are discussing damaged goods when a review is supposed to be an evaluation of the proformance of a product.  It should not include customer service issues. 

I get it that this is theoretical and they print plenty of garbage that violates their own standards, people who've never touched the product write dumb reviews that are published.  However, if asked I'm sure this is how they'd justify not printing yours.  I write one-star reviews that get published but they're on merchandise, usually clothing, in good condition. 

[GSPgirl]

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@Mominohio wrote:

I have, over the years, written many reviews for QVC products I've purchased. 

I've written many stellar reviews, and I've written a few one star reviews and many in between. I've always thought that Q was fair, and published my negative reviews just like my glowing ones.

But lately, I've written a few one or two star reviews, very respectfully, and listing all the concerns I have with the products. I even state the positive things I found with the products. Those reviews are not being published, and I have waited some time, and submitted another review, and those are not published either.

I'm beginning to think that for certain brands (especially those being presented by celebrities) Q is holding back showing the low star reviews. 

Yes, there could just be a glitch in the system, but I'm having second thoughts about the honesty in QVC's review systems. First, they started letting people review items they never bought, now some of my low star or negative reviews are not being published. 

Disappointed in this practice.

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I completely agree with you. It needs to be more like Yelp.  I still don't understand being able to leave a review (Slatkin Candles) when customers haven't revived the items yet.  Hello...maybe his candles this time around aren't as nice as years ago.  HSN does not allow you to leave a review until 5 days after you have purchased the item.  

[millieshops]

I don't often check reviews, but today I read them for two different products from 2 totally different kinds of products.  Both sets of reviews included highly negative comments.  So while I understand that when we write a review, we want to see it in print, I'm not as concerned that they are editing out most of the negatives. 

One product had more negative than positive reviews and the other had only a few negatives, but one of them hit on a fit issue that steered me away from the item even though the overall rating was 4+. 

[Perkup]

I rarely write reviews unless something is either magnificent or a dismal failure. I don't think I have ever looked to see if any of the few I've written have been published.  It isn't an ego trip for me either way.  I write them mainly so that someone at the Q will read them and get the point I am trying to make about a product. I don't think my opinion or my thouhts on a product are really that important to anyone and I don't think I will change anyone's mind.  Just MHO.

[on the bay]

@Mominohio-

I wrote a negative one star review for that bell door hangar of Valeries (for many reasons).

My first review was never posted. I thought about it and thought I wonder if its because I mentioned  something in comparison or something aobut the box? I forget exactly what but I wrote it again just focusing on the product and why I didn't like IT. And that was posted-one star review and all. As were others that were just as negative with a one star.

What I don't like is when they present a "new" product which is not really new just a different color or configuration, like one more detail so they remove all previous reviews (which makes me think they weren't too good to begin with!)

Or removing something that sold out and not having any reviews for it just saying "sorry this has dol out and no longer available."

I wish they would tell us when a review is not accepted why it's not but maybe that takes too much time.

[GCR18]

I wonder if the reviews go through a filter and are rejected if they have certain words.  Words other than swear words.

[tucsongal]

I just read a negative review on the WWC TSV leggings. The reviewer didn't purchase them, just doesn't like leggings 😳

[Mominohio]

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@Kachina624 wrote:

@Mominohio  I'm thinking you are discussing damaged goods when a review is supposed to be an evaluation of the proformance of a product.  It should not include customer service issues. 

I get it that this is theoretical and they print plenty of garbage that violates their own standards, people who've never touched the product write dumb reviews that are published.  However, if asked I'm sure this is how they'd justify not printing yours.  I write one-star reviews that get published but they're on merchandise, usually clothing, in good condition. 

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It was never about damaged goods, they are about poor quality or defective goods, and there is a huge difference between the two.

Damaged means something happened in shipping to break or render the product unusable. like receiving a glass Christmas ornament that is shattered.

Defective means receiving something that came out of the factory a mess, like that same ornament is supposed to light up and run on a timer, but the timer doesn't work. Or it is supposed to be beautifully hand painted but has paint runs or spots on the ornament that are left unpainted.

Several of my reviews were on towels (the above is simply an example of the difference between damaged and defective).

In both cases (and different brands) I washed and used the towels, and in both cases, the towels had picks and runs and began to unravel (one brand fared much better than the other, though) after just one washing. That is a quality issue, poor materials used.

Each time, I had to submit the review more than once (after waiting several weeks in between, as they say it could take 5 days to appear), and on at least one review, it was never published. Other things have had similar results lately as well.

And as far as not evaluating damage in reviews, well, that just isn't correct either. Part of the purchasing experience is getting your product in good condition. And if it arrives broken, other consumers need to be aware, especially if there is a pattern of that, as the manufacturer may not be using adequate packaging, and they can't fix what they don't know. 

And like my original post states, I have written low star reviews in the past that were published, but lately, it seems some of them simply 'disappear' once I hit submit (and more than once).

[debic]

It's always been how you say it.  My last review was negative and it was posted.   I've had several rejected, even good reviews.   I reword and it gets accepted.   Amazon is the same way.