Customer Care

[I am still oxox]

This is the first time I have returned anything in a very long time. I used their UPS shipping label and brought it to the UPS store in New Rochelle NY. The package finally arrived in Florence SC yesterday. This is crazy. I am wondering if a normal UPS package would take that long. Thank you to all who answer. 

[cjm61]

@I am still oxox Maybe I am missing something? I re-read your post but I don't see anywhere when you took it to the UPS location. 

I rarely return anything but I usually use USPS when I do, it's more convenient for me. It usually takes a few days to arrive at the destination. If the return is done correctly, as directed on "Make A Return" it's pretty quick and easy. 

"This is the first time I have returned anything in a very long time. I used their UPS shipping label and brought it to the UPS store in New Rochelle NY. The package finally arrived in Florence SC yesterday. This is crazy. I am wondering if a normal UPS package would take that long. Thank you to all who answer. "

[FranandZoe]

@I am still oxox   When did you take it to the UPS store - you don't say how long it actually took.  I have always found UPS returns to get there much faster that the post office.  UPS is always a few days - even the next day.  USPS can be a week or more.

I still use the EZReturns method and email them - you get the refund faster that way.

[I am still oxox]

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@FranandZoe wrote:

@I am still oxox   When did you take it to the UPS store - you don't say how long it actually took.  I have always found UPS returns to get there much faster that the post office.  UPS is always a few days - even the next day.  USPS can be a week or more.

I still use the EZReturns method and email them - you get the refund faster that way.

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@FranandZoe It was taken to the store on16  Friday May and I did us their USP label. It has taken over two weeks to get from suburban NYC to Florence SC 

[Kachina624]

All the labels I've seen, sent two off yesterday, can be used at either USPS or UPS.  I went to the USPS website, filled out a short form and my carrier picked them up yesterday.  I didn't have to leave the house.

[I am still oxox]

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@Kachina624 wrote:

All the labels I've seen, sent two off yesterday, can be used at either USPS or UPS.  I went to the USPS website, filled out a short form and my carrier picked them up yesterday.  I didn't have to leave the house.

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@Kachina624 Mine was a UPS label and accepted at a UPS store on

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