Customer Care

[Rose429]

Hi, the live chat is not getting a response. I have 2 returns from over 3 weeks ago. How can I find out when they will go through?

[rockygems123]

@Rose429 

Has customer service answeredwhen calling them?  I need to do the same thing. 

The holiday return deadline was a few days ago they're probably swamped.

[TexasMom1]

Contact:
QVCEasyReturns@qvc.com

[seehorse]

I would call customer service. Do you have info that they have received your item at their facility?

I returned an item and it had not shown up in my account after 2 weeks had passed.  I called CS and from my return label they could see that they had received it 2 weeks prior. I was immediately given my refund.

Good Luck!

[Rose429]

@seehorse @Well, I have learned a hard lesson. My $120.00 bracelet is lost, so no refund. I always use their return label and put it in my mailbox so I don't have to drive 30 minutes to post office. They say without receipt no refund. Darn it. Guess I have to go to post office everytime. Never had this happen, but first time for everything I guess😥

[KittySoftPaws]

@Rose429  You may need to just give it more time. They probably are still dealing with a lot of Christmas returns and that's why they are taking longer. I've noticed it with the few I returned but they always get refunded. 

[Kachina624]

@Rose429.  That's a shame about your bracelet.  In the future, go to the USPS website, request a pick up, they'll pick up your parcel and immediately email you a receipt.  You can still leave it in your mailbox (or by your door) but now there's a paper trail.

[Rose429]

@Kachina624 @Thank you

[seehorse]

@Rose429 

By any chance do you have a copy of the label?

Maybe there's some info on packing slip?

So sorry this has been such a hassle.

[Rose429]

@seehorse @I found my packing slip and did a live chat and they found it. I am so grateful to everyone that offered ideas. I will do returns differently from now on. Thx Linda