Returns

mathissimple · ‎03-29-2010

Make sure to always check your order status to make sure return items are credited to your account. I puchased several items on May 4th and as of today, they did show return. I used the labels inside the packages and mailed the same day back as delivred. Customer service checked and graciously returned the items. I wonder what would have happened if I didn;t call???

Equuleus · ‎06-15-2018

I don't see why anyone would need a reminder of this. As a consumer it's your responsibility to maintain your account information including charges and credits.

GAQShopr53 · ‎07-27-2015

@mathissimple wrote:
Make sure to always check your order status to make sure return items are credited to your account. I purchased several items on May 4th and as of today, they did show return. I used the labels inside the packages and mailed the same day back as delivered. Customer service checked and graciously returned the items. I wonder what would have happened if I didn't call???

Hello @mathissimple You are correct we do need to ensure our returns are processed and credited to our accounts. I have also called when an item was delivered to the warehouse and 10 days later it still had not processed. After the call I noticed the item had been processed and I received an email confirmation. I am sure your return would have eventually been processed as I have never had one that did not.

chrystaltree · ‎05-10-2010

I don't think people need reminders about that. Not even the people who make a lot of returns. Shoppers want to know that they were reimbursed properly so I'm sure they check the status of returns.

IdahoGram · ‎08-19-2010

I have an item which I returned for an exchange of size and color. My return shows it was recieved by the Ontario, CA warehouse on May 16th, but nothing further has happened as far as I can see. Waiting to see if my new item arrives in a few days. If not I'll call and try to find out what's up. Have been keeping a close eye on this so it doesn't fall through the cracks.

tropics21 · ‎05-02-2010

The original poster was just providing good information to all customers, and I thank her for that!!!!!!!

89135 · ‎11-06-2017

I had the same problem last week...sat at Ontario for a week so I emailed QVCsocialteam@qvc.com and had them check for me..got an email response within 2 minutes and Kim said she would override the warehouse and process this and this is now on its way...quick and wonderful response..BUT, do include your return tracking number and order number..

Mkmpr · ‎05-27-2019

mathissimple--- I am having the same problem. Any return I have in May is showing returned BUT have not seen any credit for them. I have been shopping for yrs on QVC and never had a issue. This is the first time. Will be calling QVC.

ChouChou · ‎03-13-2010

@IdahoGram wrote:
I have an item which I returned for an exchange of size and color. My return shows it was recieved by the Ontario, CA warehouse on May 16th, but nothing further has happened as far as I can see. Waiting to see if my new item arrives in a few days. If not I'll call and try to find out what's up. Have been keeping a close eye on this so it doesn't fall through the cracks.

I, too, returned two items and they were received at the Ontario warehouse on 5/16/2019. They were separate orders and both orders were sent in the wrong color. I only wanted to exchange them for the correct color - not get a refund. I finally got tired of waiting yesterday and was told that the reason I got the wrong color on both items was that I had ordered using the app on my iPad! I've been using my iPad to order for the last 4 years without any problems.

I asked when would they be shipping my correct items. After a lot of fumbling the poor CS rep had to get help. He came back and said the he would cancel my initial order and reorder with the same terms. He said that he refunded my original amount and I will receive it in approximately 10 business days!

The CS rep was kind and professional and I could feel his level of frustration at his balky computer and that nothing had been done since the 16th. Now I have to monitor my credit card to make sure I get the refund and wait while my items remain "in process" for days on end.

Bigfork · ‎04-21-2012

I have written to QVC several times in the last few weeks as returns with USPS are getting worse and worse with NO tracking to prove we have dropped the pre paid label package off! It appears the USPS is using a company called Newgistics which pick up a load of returns a few times a week. The postmaster who I complained to said they hace complained yet Newgistics does not scan in "all the packages." What? So we have no proof except standing in line to get a receipt of drop off (which I have been doing and is a real waste of time) to secure proof. Lately I have returned clothing which had 2-4 items in the box to use one label. Customer Care has been nice in the past believing us but we have to wait 2 weeks. This is awful and corporate is doing nothing. QVC might lose money because these packages are not showing up in tracking and they could even be stolen! I do not get this as this should be addressed. I will no longer order clothing whihc is a crapshoot for sizing, etc. anyway. This is bad for customers to not be able to track a drop off return.