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Respected Contributor
Catch71
Posts: 2,869
Registered: ‎03-09-2010

Returns department handled my exchange as a return again!

[ Edited ]

‎09-03-2020 08:02 PM - edited ‎09-03-2020 08:03 PM

Mods can you help me?  I returned a clothing item for exchange of size several weeks ago.  I followed tracking and it was received at returns center 11 days ago.  Today I checked order status and it says returned and I was charged for the return label and original shipping!  The item is still available in the size and color I requested but they did not exchange, they returned!  I tried calling customer service, was on hold for about 10 minutes, then was cut off.

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: Returns department handled my exchange as a return again!

‎09-03-2020 08:04 PM

Hi @Catch71 

 

I am sorry this happened. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

 

Barb

Customer Care

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