Customer Care

[JavaQueen]

On 12/4, I returned two packages using the QVC return label and I got a receipt from the Post Office. Only one return was acknowledged by an automated email. I allowed about a week? for the other item to show up. No scan of that item.

I did contact CS by phone.  They didn't tell me what to do if the package was never received. Yesterday, I received the email confirming the receipt of the first item.

How do I handle the missing item? Thanks for your time and assistance.

[qualitygal]

Call CS

[DJs mom]

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@JavaQueen wrote:

On 12/4, I returned two packages using the QVC return label and I got a receipt from the Post Office. Only one return was acknowledged by an automated email. I allowed about a week? for the other item to show up. No scan of that item.

I did contact CS by phone.  They didn't tell me what to do if the package was never received. Yesterday, I received the email confirming the receipt of the first item.

How do I handle the missing item? Thanks for your time and assistance.

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If you used the QVC return label then after a certain time period goes by you will be refunded. You have proof you mailed the item. QVC insures their return labels so you are covered.

[Anonymous]

Hi @JavaQueen an email has been sent to you.

[JavaQueen]

Thanks for your speedy reply. Email sent.

JavaQueen

[JavaQueen]

Alice, 

Thanks for resoliving the matter efficiently and promptly! Typical of the great customer service I have received from the Q since becoming a customer years ago.

Happy holidays!

JavaQueen.

[HiLo]

I have always found that the Customer Service always listens and will act in my behalf in such situations.  Post Office service lately has not been good.  A piece of mail was sent to me that usually takes 3 days, I  received it in 17 days.