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05-17-2018 08:23 PM
My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)
The box I sent the same day was processed w/in a week. Thank you just checking!
05-17-2018 09:38 PM
@homedecor1 wrote:My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)
The box I sent the same day was processed w/in a week. Thank you just checking!
I returned a package on 5/7 and QVC received it on 5/11. I had not received a credit as of today. I called and talked to cs and they issued credit. Wait for it--it will take approximately 10 days to be refunded to credit card. Therefore, they are holding your money for almost 3 weeks or longer. This is pitiful.
05-17-2018 10:06 PM
@homedecor1 wrote:
My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)
The box I sent the same day was processed w/in a week. Thank you just checking!
@homedecor1 I'm really sorry that happened. Please email QVCSocialTeam@qvc.com with the information you have showing your package was delivered to us. We will take a look at this for you and get your item refunded immeddiately. Sorry for the delay.
Melvin, Customer Care
05-18-2018 05:28 AM
I don't think we should have to do this at all, but everytime I have ever returned something to QVC, I would watch the tracking to see when it arrived back to them.
Then I would call and let them know the tracking no. and what day they received it.
They then would issue credit which only took 2-3 days.
If I hadn't called, it would have taken, yes about 3 weeks!
05-18-2018 09:19 AM
@homedecor1 wrote:My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)
The box I sent the same day was processed w/in a week. Thank you just checking!
Must be an issue with 5/10 cuz I have the exact same problem!
I am going to call for my credit also. It was delivered 8 days ago and that is plenty of time to at least show it as returned!!
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