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Respected Contributor
MG Chris
Posts: 2,046
Registered: ‎09-10-2020

Return question

‎09-10-2023 10:04 PM

Hi, I ordered item #H433967 and I was sent the wrong cord to run the item. I thought no problem I can just use the battery option but the fan inside the globe doesn't work. I tried to print a return label and they want me to pay $8.95 to return the item. Am I missing something?

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Frequent Contributor
JKLSCH
Posts: 120
Registered: ‎02-24-2017

Re: Return question

‎09-10-2023 10:21 PM

@MG Chris  Hello!  Just print the return label, and mark the reason for return as "defective" and you sholud be then refunded for full shipping charges.  I also call 

Customer Service to tell them I am returning the item as it's defective, that way they can add a note to your account.

 

Hope that helps! 

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Respected Contributor
MG Chris
Posts: 2,046
Registered: ‎09-10-2020

Re: Return question

‎09-10-2023 10:31 PM

Thank you! I never do returns so this is all new to me.

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Honored Contributor
Venezia
Posts: 12,528
Registered: ‎03-09-2010

Re: Return question

‎09-11-2023 01:44 AM

@MG Chris - If you look at the reviews, it seems you're not the only one who got sent the wrong cord.  You definitely need to return it as defective and make sure you're not charged for the return shipping and that you get a full refund, including the original shipping.

 

What on earth is going on with quality control these days?  Woman Frustrated

"" A little learning is a dangerous thing."-Alexander Pope
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