Customer Care

[shoptheQ]

8/23/16  7:45PM CT  QVC website access problems again. Getting error message  IBM_HTTP_Server Server at www.qvc.com Port 80

Have had access problems 8/21 and 8/22.  Today it seemed ok until 7:45PM CT.

[dooBdoo]

            @schmadsquad,  I'll add what I posted on your other thread.   That's not a complete error message so it's hard to know exactly what's causing it.   Your post only tells the IT staff which server reported the problem.   For example, if you see this error message I'll post below it would mean you have one or more corrupted cookies on your device.   (We've seen this one on the Q forums in the past.)   In that case, simply deleting the browser cookies/cache and relaunching the browser would probably clear up the problem:

____________________

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Cookie

/n

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IBM_HTTP_Server Server at www.qvc.com Port 80  

____________________

         If you see the error again, copy it in entirety (or take a screen shot) and that will help in troubleshooting and fixing the problem.  I hope that helps!

[Anonymous]

Hi @shoptheQ are you still having difficulty accessing the website?

[shoptheQ]

I was unable to answer your post earlier because I could not access.  As of 3:00 PM CST today site is working for me. I did have to sign in with password however.  I am ok with account status, program guide, shopping by category, make replies on forums, and place orders on line.  (This am I had to call CS to place order.)   So hopefully the problem is fixed.  

I appreciate your attention to this matter.

[shoptheQ]

dooBdoo - thank you so much for posting the error message I was getting.  I do not have any tech savy in my genes so this has been very frustrating.  I have been reading many of the suggestions for posting web problems and have learned a lot.

I agree with macduff who posted a suggestion for a tech support forum; I would find that helpful.