Customer Care

[Fiero Woman]

I purchased a Santa's Best 65 RGB Flocked Balsom December 3, 2016.  The remote to the tree worked fine, this year it will not work.  There is no other way to control functions for the tree - Bummer.  I contacted customer service at Santa's Best and was told it was under warranty and they would send me one.  One catch, I need the invoice.  Who has an invoice for a tree purchased last year.  I have the order number but they won't accept that.  Guess I am going to have to purchase it.  I am not happy.

[janz]

Go to your order status, sort by date (far right in grey shaded area) to last year when you bought it and find the order, then choose "view/edit my order" on left side, click on print invoice.

[Wayne-QVC]

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@Fiero Woman wrote:

I purchased a Santa's Best 65 RGB Flocked Balsom December 3, 2016.  The remote to the tree worked fine, this year it will not work.  There is no other way to control functions for the tree - Bummer.  I contacted customer service at Santa's Best and was told it was under warranty and they would send me one.  One catch, I need the invoice.  Who has an invoice for a tree purchased last year.  I have the order number but they won't accept that.  Guess I am going to have to purchase it.  I am not happy.

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@Fiero Woman I will email you an invoice for the tree you purchased last year.

[Fiero Woman]

Could you email it to Santa's Best Customer Service?  I do not have a printer.  That is what they need.  Thanks so much for your help.

[Wayne-QVC]

@Fiero Woman I'm so sorry, but I'm unable to send an invoice on your behalf to a vendor unfortunately. 

[Wayne-QVC]

@Fiero Woman Would you like me to mail you the invoice to the billing address you have on file with us? 

[Fiero Woman]

No, thanks.  Go ahead and email and maybe I can forward it.  Thanks you so much.

[Wayne-QVC]

@Fiero Woman You're welcome! All done. If you do not see the email within 24 hours, please check your spam folder. 

[Fiero Woman]

Sorry, still not received.  I am just going to have to pay for the remote even though it is under warranty.

[dooBdoo]

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@Fiero Woman wrote:

Sorry, still not received.  I am just going to have to pay for the remote even though it is under warranty.

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             @Fiero Woman,  in all fairness, I believe @Wayne-QVC is trying everything he can do to help.   I'll bet there's just an email problem.   I wish we had a way to know who's here...   let's see if this helps... I'll try a few notifications:

@Beth-QVC, @Anonymous, @Melvin-QVC, @Susan-QVC, @Eva-QVC, @Barbara-QVC, @Anonymous