Customer Care

[NJ QVC Fan]

Alice and the entire QVC Social Team are just fantastic. 

They are always so helpful and have helped me with any issues with an order several times. 

[Fritz123]

I hear you  I have had the same problems and had to call  customer service to help get my last 2 returns finally processed. Both times the returns were sitting in the returns process center for weeks. That is the last straw for me. I'm not ordering anymore from QVC. The quality is suffering and the refund process is not working for the customer.

[Chrissyt]

I am also waiting on a refund from the beginning of February! I am so upset I have called customer service numerous times and all I get is the run around! I have shopped QVC for years I'm ready to be completely done with them. I am so angry they owe over $300! I have no idea what to do next!

[Barbara-QVC]

Hi @Chrissyt 

Welcome to our Community Forums. I am sorry that you have had diffuculty with a return. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to look into this for you.

Barb

Customer Care

[rassy74]

Thank you!!!

[dooris]

Hi all, I saw "refunds not processing" and will tell my story.  I purchased on HSN several skin cleansers recently.  You all do realize QVC & HSN are the same parent company...Qurate Holdings or something.  Their stock is not doing great since the merger.  Just an aside.  HSN billed me immediately and I did receive the items promptly.  However, I returned them the following day as I had an allergic reaction.  USPS using their return label.  I was aware I would have to absorb $7.95 for return shipping and insurance, I wasn't pleased but I did get free shipping on inbound.  After almost a month of calling, and attempting to track using QVC/HSN easy track returns...no information given about my returned items and NO credit card adjustment.  In fact the option of "Easy Track Returns" on the website does not even work.  Each time I called I spoke to a representative working at home who was nice enough, but I am guessing the company makes them lie.  Anyway, long story short I became frustrated and called my banking institution (Chase Bank) and they immediately reversed the charges for me in total.  HSN has verified they did receive my return, but I'm guessing company holds onto your money for as long as possible to reflect their revenues or whatever...Bad, dishonest and misleading companies in my opinion.  I will never order from HSN, QVC or Zulilly again.

[KingstonsMom]

@dooris 

You know what jumps out at me re: your post?

"Each time I called I spoke to a representative working at home who was nice enough, but I am guessing the company makes them lie."

and "HSN has verified they did receive my return, but I'm guessing company holds onto your money for as long as possible to reflect their revenues or whatever...Bad, dishonest and misleading companies in my opinion."

What do you actually know about Qurate? Obviously not the other online retail sites they own besides HSN, Zulilly.

Better check them all out to be sure that you never shop on those sites either.

[dooris]

@KingstonsMom 

...I do know their parent company "Liberty Media" had revenue of US$8.040 billion in (2020), so Qurate (HSN & QVC) can surely process all returns in a timely manner~

[KandyKris]

Please help!! QVC deleted my account after being a customer for years. Saying I owe their collection agency from 10 YEARS AGO!!! What?? They seem to can’t find what this item is either. I’m owed 2 different refunds for a laptop they sent back to theirselves and a coffee maker that went on sale!!! I’m thinking about making a police report going to talk to a lawyer tomorrow. What happened to qvc? That women I talked to talked to me in circles and then said she’s never seen this in 19 years she’s worked there but by judging what’s going on in this blog this happens regularly. My 9 years no longer gets her laptop and I’m out of 490 dollars because they can’t get their act straight!! Not acceptable qvc not acceptable!!!! If I don’t get this resolved by tomorrow I’m talking to my bank and I will blast them on social media and copy and paste everyone else’s issues on here…. I’m so mad I can’t see straight! This is STEALING . This is so wrong on so many levels and I don’t want others to be victims of this crime.

[loriqvc]

@KandyKris - Welcome to the forums! Posting about your issue in a semi-related thread from March 2022 is not likely to get you the attention or help you're seeking. Try sending an email to QVCSocialTeam@qvc.com. The team that handles that inbox has expert customer service skills and experience, so may be able to help you sort things out or provide more information. Good luck!