Refunds not processing

rassy74 · ‎03-09-2022

I am a LONG TIME customer and buy way too much from the Q. I keep tons, do some returns. For a while my returns have not been processed. I called customer service the other day and she said since they were 30 days old she couldn't help me. Also said because I put more than one item in the return box she had no record of my return and couldnt help for that reason as well. I have SEVEN items that were under the holiday return policy, that I have returned, and were never credited for. I was told I would get a call from someone to help and no one has reached out. WHERE TO GO FROM HERE? I'm super frustrated and assume QVC doesn't want to lose the thousands I spend annually... Anyone have another contact with customer service? If you're reading this - can you PLEASE HELP ME???

Kachina624 · ‎03-10-2010

@rassy74 Contact the mods at qvcsocialteam@qvc.com and tell them your story. Be sure to include your order numbers. They'llstraighten it out.

New Mexico☀️Land Of Enchantment

amyb · ‎04-05-2010

@rassy74 As you are on Customer Care thread, my experience here is someone always resolves an issue.

And also in my experience...KEEP TRYING until you get help!

Usually, it's a matter of getting to the right person...and with I imagine a bit of "restructuring" during Covid, even more so now...but eventually, I am helped to satisfaction with QVC. I've also experienced in the past...one answer on the phone from one person, called right back and got a completely different answer and was helped.

Don't give up if they owe you a refund. It's on them to have a process in place to help you get what is rightfully yours, as a customer.

Last...there was only ONE time we were refused. I didn't like a food item, no problem, was credited, told not to return the product. SO went to return his for same reasons...they resisted, because "it couldn't be returned." Usually, food items they don't take back. I was told one thing and refunded, he was told another and they refused. First time that ever happened. I told him to stick with it, he did, including writing on this thread...they eventually credited him "one time service" to the customer. So we're not likely to take many chances with food again.

Bottom line....KEEP TRYING!

KingstonsMom · ‎03-09-2010

@rassy74

Send an email to QVCSocialTeam@QVC.com, detailing your returned items and order #'s (you can copy & paste them in the email from your order status).

If anyone can help with a CS issue, it's them! Make sure you keep that email address for any future issues.

Good luck!

You never know how strong you are until being strong is the only choice you have.

Kachina624 · ‎03-10-2010

@amyb Please don't muddy the waters here with misinformation. Two people have given the op the correct information for rectifying her problem. It doesn't automatically get fixed just because she posted here. The mods want such situations handled by email.

QVC never wants food items returned, however, they always issue refund whenever someone is dissatisfied with a food product. I've never heard anyone complain or say they were refused a refund.

New Mexico☀️Land Of Enchantment

nyc1 · ‎03-19-2010

@rassy74 The same thing happened to me and I emailed the QVCSocialTeam as suggested here. They immediately took care of both of my issues. They are THE BEST. Both Cindy and Susan helped me, but I know they are all excellent and will probably be able to help you as well.

rms1954 · ‎06-06-2019

@rassy74 wrote:
I am a LONG TIME customer and buy way too much from the Q. I keep tons, do some returns. For a while my returns have not been processed. I called customer service the other day and she said since they were 30 days old she couldn't help me. Also said because I put more than one item in the return box she had no record of my return and couldnt help for that reason as well. I have SEVEN items that were under the holiday return policy, that I have returned, and were never credited for. I was told I would get a call from someone to help and no one has reached out. WHERE TO GO FROM HERE? I'm super frustrated and assume QVC doesn't want to lose the thousands I spend annually... Anyone have another contact with customer service? If you're reading this - can you PLEASE HELP ME???

No need to provide the above-noted as it's irrelevant to QVC and your issues. The only resolve to your "problem" is to send an email to the moderators as others stated

amyb · ‎04-05-2010

@Kachina624 wrote:
@amyb

QVC never wants food items returned, however, they always issue refund whenever someone is dissatisfied with a food product. I've never heard anyone complain or say they were refused a refund.

Exactly. Same here. Never. Except that one time. A weird anomaly, especially since they had treated it differently, the usual way, with the same product for me. It's why we pushed, and they eventually did refund him. I've shopped for food plenty with QVC, but never returned anything in the past, though my mom had things that didn't work out, and they never gave her any problem, never wanted food sent back.

As I said, this was one weird time it happened.

Anonymous · ‎03-09-2022

Hi @rassy74 I see on your account a request was issued to contact you about the returns. I also see that several retuns were processed on 3/6. If you send the order numbers to QVCSocialTeam@QVC.com we will be happy to look into this for you.