Customer Care

[BarbiHollywood]

Just a heads-up -- thought I'd pass along to you that QVC is experiencing a glitch in their return system.  I was not able to print a return label.  Customer Service said they're having some difficulties now and gladly extended my return deadline.  They suggested I try going back online to start a return in a day or so.  

[Kachina624]

@BarbiHollywood    This is not news and has been going on for several months.  The "glitch" appears to be permanent and new company policy.

[meem120]

Oh great! Also a problem in their billing/finance dept.  just terrific. Way to go QVC!!

[ruthbe]

yeah....no kidding QVC  I'm personally experiencing the problem with the finance problem...problem with my easy pays....grrrrr  so frustrating

[linky1953]

Also, has anyone else noticed that they are failing to sending the packing slip/return label very often now?  I had a defective return on an item with no return shipping label included-tried to go on line and print the label & I received a message "image not available now".  WHAT!??  Had an on line chat with Roxana & asked her to email me or send me a shipping label.  Her response was that QVC no longer does that & to return it on my own.  wow....

I guess this is the norm now. They should stop bragging about their return policy during on-air presentations...

[Reilley]

Recd two tops for me (just different colors), same order number, same shipping day, same shipping method, recd same day in different bags.  Both did not have return labels.  I ordered same top the same day for my sis and that had a return label!  Go figure!  CS did send me a return label via email but that one did not include the portion where you enter why u are returning it and how you wanted to be credited.  Seems customers who have to return products are being penalized for not keeping product. 

[BarbiHollywood]

@linky1953  I hoped a return label would be included in the order I need to return but there isn't one.  (I bought a nice pair of beachy kind of pants from Belle by Kim Gravel that shrunk after one wash; back they're going.)  To save myself time and energy and gas driving to the post office to probably save about 50 cents on the shipping, I'm okay with using the $6.95 label.  Can't print one online.  Great that they've extended my return deadline, but I sure would like to get rid of the package already.  I keep checking the site, nothing seems to be fixed yet.  Not the end of the world by any means, just frustrating.

Good luck to everyone who is dealing with billing.  

[BarbiHollywood]

I'm so surprised that The Q hasn't been able to resolve such a huge issue with their system.  It's been days (that I know of), not sure truly how long the issue of not being able to print return labels has been going on.  Can't wait to get the package ready to go.

[Flopsy]

I'm finding the same kind of problems with HSN.  Missing return labels/blurred labels and also delayed returns.  I sent back 3 items last month (I rarely do).  Physically calling I got one return back, still waiting for other 2.  I always go to Post Office or UPS so I can get my receipt with the tracking number on but still having problems.  It's definitely making me think twice about placing orders.

[BarbiHollywood]

@Flopsy   I'm tired of checking the Q site hoping to find that they've fixed the issue with the return label.  In my opinion, this issue has gone on waaaay too long for a company of this size and volume.  I'll take my package to the PO or UPS today so I can get rid of it already.  Too bad it's already on my credit card which I'll have to pay in full and wait to see the refund.  Grrrrrr.  I haven't noticed, but has Q posted any sort of notice anywhere alerting customers to the fact that they have this technical glitch happening???  Does anyone know?