Customer Care

[bgevan]

Why is it taking so long for returns to be credited to your account?

[CathyNY]

I'm having the same issue.  Plus, it's taking forever for exchanges.

[Love my grandkids]

@CathyNY @bgevan Ladies the best way to get a response is to email:

QVCSocialTeam@qvc.com

They are very helpful and prompt in assisting. Just email with your info and concerns.

[DAD]

I wish they did exchanges like HSN. If you need a different size,color etc. there's an exchaThe order goes out immediately & you have 15 days to get the return in the mail. That way you know if you can exchange it or send for refund. You have 30 days & you can watch to see if someone may have done a return. 

[Georgiagrama]

@Love my grandkids  @Beth-QVC

Thank you for posting the e mail address.  I have a return, (The Tweaked by Nature special value in July) that has been sitting at the return center in Rocky Mount, N. C. since August 4th.  

I've already made two payments on it. It was on easy pay. 

I simply do not understand how there could be such a delay.  

[Georgiagrama]

@bgevan  @CathyNY  @Love my grandkids 

Just as an FYI.  I contacted the QVC email address that is shown below.  The problem was cleared up almost immediately. 

Thank you for the information. It certainly worked and has eased my mind.