Customer Care

[Ohsetsuna]

So I placed a order yesterday it got cancelled due to the card and account names not matching but since then I have gotten it situated on the phone and the reinstated my order and now it says "In process" am I good?should I be okay?

[Kachina624]

@Ohsetsuna.  It looks like you're good unless something else happens.  You should have received an email confirmation.

[Desertdi]

The names on my credit cards are NOT the same as my "account" name...and I've never had a challenge.

[Ohsetsuna]

I did I received an email reinstating my originally cancelled order now it says in process if it isn't should I expect another email tomorrow saying cancelled?

[Ohsetsuna]

Also called even though it says in process and they charged me on call the auto system says they have not received payment

[loriqvc]

@Ohsetsuna - The status of "In Process" means your order has been received and is, as you might guess, being processed. This is the first stage of order fulfillment at QVC. Depending on your bank or credit card provider, it may take a day or two for the charge to move from its pending state to being applied to your payment account.

When your order is being labeled and set up for shipment, the status will change to "Preparing Your Order," and when it has been handed off to the courier, the status will change to "Shipped."