Customer Care

[panda1234]

If you go to Fashion there is a thread asking about buying from Etsy. There are two posts, one is mine, that says something different than the original subject, buying from Esty. I have never seen this and I didn't change it or would know how to change it. Have you seen this before?

[dooBdoo]

            @panda1234, I think I know what you're referring to -- I was reading the thread and saw the sub-topic change.   Here's a link to your post in the thread:

https://community.qvc.com/t5/Fashion/Anybody-ever-order-from-ETSY/m-p/4889061/highlight/true#M524828

            The sub-title of each response to a thread is a free-text field, so it can be edited with each reply.

            When we hit "reply" at the top of a thread  or  on the original post of the thread, the default sub-title on our reply is filled in with the original thread title but then we can change it if we like. 

            When we hit "reply" on a response within the thread, the default fills in with the response's subtitle.   We can edit that, too.

            The really odd thing in this case...  I did a quick internet search and the "title" of your post and one of the comments below yours (the poster clicked “reply” on your post so she got the same sub-title) changed to the name of an Etsy business.  Very strange.

            If you want to change it you can simply use the "Edit" option on your post and modify the sub-title.  

[dooBdoo]

            Hope that makes sense.    It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

[panda1234]

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@dooBdoo wrote:

            Hope that makes sense.    It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

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@dooBdoo Thanks for researching this and yes, it does make sense. The strange thing is, looking back I did order an item that was mentioned in the heading. How did it make its way to our forum? I am anxious to read what the mods say. 

[dooBdoo]

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@panda1234 wrote:

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@dooBdoo wrote:

            Hope that makes sense.    It's storming here, so I'm typing quickly -- our power tends to go off easily, so we might be in the dark at any moment.

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@dooBdoo Thanks for researching this and yes, it does make sense. The strange thing is, looking back I did order an item that was mentioned in the heading. How did it make its way to our forum? I am anxious to read what the mods say. 

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            You're welcome, @panda1234.   Did you order or visit their store recently?   Just offhand I suppose it's possible you have a bookmark to the site or some sort of saved or cached data on your computer with the Etsy store name -- and then when you posted on that thread you might've hit a keyboard key or key combination that auto-magically filled in the sub-title.   But I'm just doing some wild brainstorming that might not even be close.   I'm not sure anyone will know the true answer to this mystery.   

[panda1234]

@dooBdooI did visit the store but it was on my phone, would that cause this to happen? No word from the mods yet. I really appreciate your input, you sound very knowledgeable in this area.