@loriqvc wrote:
@Zoe - That email address is the "reply address" for the Social Team; the system encodes it into email messages from customers that have been assigned to a member of the Social Team for handling, so you'll see it when they send a message to you. However, the moderators (aka the Social Team) have noted multiple times that there is a chance that messages sent to the email address you've listed could be missed because the system may interpret them as already being handled, which can lead to them never being recognized as new requests and thus never being assigned for action. I know they try to watch for all new messages, but they always instruct customers to use QVCSocialTeam@qvc.com for the quickest and best service.
That's interesting. I've used that Social.Team email addy for the last 17 or so email exchanges I've started with them and have only had one or two hiccups, if that.
Well, everyone can choose to reach out however they prefer -- whichever email addy or phone. Good luck all!
