Customer Care

[bebe777]

Hi Mods, 

As least since the early part of June, one the Wen product pages, The "upcoming" shows listed are about 10-14 days behind schedule. 

For example, this is the information listed on the WEN by Chaz Dean product page right now (June 22nd):

Tune in to QVC for WEN by Chaz Dean - Hair & Body Care 
Saturday, June 11, 2016 from 7 – 9 p.m. ET and  Monday, June 13, 2016 from 1 – 2 p.m., 10 p.m. – Midnight ET

Email Me a Reminder

Since this is Wen Gallons Month, QVC has had Wen shows scheduled all through the month. -- I always check the Wen product listings every morning to see if there are any new Wen special values for that day.... and every single time the "upcoming" shows are all shows that have aired 10-14 days earlier. 

btw, there are upcoming Wen shows scheduled for June 25-30 (which are also listed in your QVC online Program Guide as well as in InsideQ).

I haven't checked listings for other QVC products, but I'm guessing that it's probably a systemwide glitch.

Thanks, in advance, for your assistance.

-- bebe

[Anonymous]

Thank you @bebe777, I appreciate you pointing this out to us. I forwarded this to our IT Department. Thanks again. 

[bebe777]

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@Anonymous wrote:

Thank you @bebe777, I appreciate you pointing this out to us. I forwarded this to our IT Department. Thanks again. 

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@Anonymous, and thank you so much for following up on this so quickly.

-- bebe

[bebe777]

@Anonymous, wow!! You IT department was really quick. I just checked a few Wen products and those pages are now listing actual upcoming Wen Shows: 

Tune in to QVC for WEN by Chaz Dean - Hair & Body Care

Saturday, June 25, 2016 from 11 p.m. – Midnight ET and Sunday, June 26, 2016 from 7 – 9 p.m. ET and Monday, June 27, 2016 from 1 – 2 p.m. ET and Thursday, June 30, 2016 from 2 – 3 a.m., 1 – 2 p.m., 11 p.m. – Midnight ET

Thanks again, and please thank your IT department for me.

-- bebe