Customer Care

[Gsnyder13]

Just purchased the latest Roku stick. Trying to watch the QVC app on it is almost impossible.
It keeps loading and crashing. What the heck is going on?

[Melvin-QVC]

@Gsnyder13  I'm really sorry about that.  I will contact our IT department to see if there are any known issues.  

Melvin, QVC 

[forsythia1]

I am having the same issues.  QVC needs to get on the ball and fix this mess.

[SharkE]

Roku 3 is the best box. Only one we will have in house. got 3.

[GCR18]

Have you checked the program guide to see if roku is available in your area?  I looked up my zip code and the q isn't available on roku here.

[forsythia1]

It looks like Q has fixed the problem.

Thank you for doing your job.

[Anonymous]

Hi @GCR18 ROKU is an app so it will not be on the Program Guide.

[Anonymous]

Hi @Gsnyder13, thank you so much for bringing this to our attention, I have been told the app is working now. Please give it a try and let us know.

[GCR18]

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@Anonymous wrote:

Hi @GCR18 ROKU is an app so it will not be on the Program Guide.

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@Anonymous. Interesting.  I saw ROKU at the bottom of the program guide.  It was listed with the cable channels.  You put in your zip code and it told you if you got q, q2, beautyq. Thanks for the info.

[GCR18]

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@forsythia1 wrote:

It looks like Q has fixed the problem.

Thank you for doing your job.

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Wow.  Hope your day gets better.