Customer Care

[Venezia]

@Kachina624 - I even sent a followup email to that CS rep to explain the price difference (as she had it wrong).

No response at all.  Now that's really poor customer service.

It was only a week or so ago so, yep, maybe we did get the same one!

[Kachina624]

@Venezia.  You know there's a problem when the customers have to train the CS reps. 

[movielover]

I feel as though customer service at QVC seems to have taken a nosedive.  It takes much longer to even reach an operator and then they don't seem to have the knowledge base they once did.  I don't know if they have reduced staffing or what, but it is very noticeable.  This is a company that once prided itself on excellent customer service - what happened??

[loriqvc]

@Sapphiregal - Be sure you are sending the message to QVCSocialTeam@qvc.com. When the team replies, the message typically comes from social.team@qvc.com, but they told me once that the initial routing for service should go through the address that begins with "QVC" because that is how the system recognizes it as a new request and knows to assign it to an agent for resolution. If you send the message to the address that starts with "social," there is a chance a response will be delayed because the system may think the message is tied to a previous ticket that a specific agent will be watching for to respond (and that is not the case).

FWIW, I have sent the team two requests in the past two weeks and received prompt replies both times. Good luck with your request! 

[sunshine45]

try using fb messenger for issues OR the chat live feature on the homepage. i have always received great customer service from messenger, chat live, and the email qvcsocialteam@qvc.com.

[Barbara-QVC]

@Sapphiregal I am sorry you were not receiving a response to your emails. It looks like we did receiver your request and responded on 3/13. Please let us know if you need any further assistance!